Operations Intern - 6 Months/PPO

Travclan; New Delhi; On-site; INR 279,000 - 335,000; Part time

Benefits offered by this job

Office in Connaught Place

Job summary

Travclan in Delhi offers a six-month internship focused on travel bookings and day-to-day operations. You will work with suppliers to ensure timely replies, share vouchers, and support post-booking activities.

The role emphasizes customer-centric problem solving, ownership, and a willingness to learn. Office in Connaught Place; shift is 10–10.5 hours; Saturdays may be required. Internship stipend ranges from INR 25,000 to INR 30,000 per month.

Qualifications

• Supports bookings and post-booking operations
• Manages supplier queries and vouchers
• Ensures timely payments and deliveries
• Handles customer escalations and KYC steps

Responsibilities

• Handle all bookings and business operations
• Coordinate with suppliers for timely responses and vouchers
• Ensure timely supplier payments and customer deliveries
• Manage feedback and escalations from customers and vendors
• Complete agent KYC in a timely manner

Skills

Customer-centric

Proactive ownership

Negotiation skills

Problem solving

Job description

We are B2B Travel Tech startup that is reshaping the way travel agents sell and deliver exceptional travel experiences worldwide. We enable travel agents to book flights, hotels & holidays conveniently and we provide comprehensive end-to-end on-ground travel services. We do over INR 1000 crore+ GMV (sales) and are growing rapidly.

Our strong business model and focus on delivering excellent customer experience has facilitated our sustainable growth funded by internal cashflows. To fuel innovation and growth, we have raised USD 5.5mn+ funds from marquee global investors!

What is on Offer:

• Work with a young & passionate team to excel and make an impact
• Work closely with the founders
• Fast Career Growth with fast appraisals and fast salary increase
• Super passionate team with deep conviction which has stayed together during covid.
• Very high ownership role in a fast paced environment
• Great Culture -> No hierarchy / politics nonsense guaranteed!

About us

The founding team has aced their respective leadership roles at successful internet startups in India, which are as follows:

• Ashish- Cofounder, leads technology, Ex CTO Cars24, CTO FabFurnish, Gaadi.
• Chirag- Cofounder, leads business, Ex Oyo, TravelTriangle, IIM Ahmedabad, IIT Roorkee.

Job Requirements

• Handling all bookings and business operations related work
• Closely working with the suppliers in ensuring timely revert on queries & smooth post booking operations such as booking confirmations, sharing vouchers etc.
• Ensuring timely payments to suppliers and deliveries to customers.
• Effectively managing feedback and escalations from customers and vendors.
• Regular and timely completion of agent KYC

Desired Candidate Profile

• Ethical, hardworking, and 'passionate about startups' mindset
• Excellent structured problem-solving ability
• Good understanding of different business verticals
• Disciplined & Process Oriented
• Presence of Mind
• Willing to learn more
• Is available for 6 months

Stipend

Starts at INR 25000 and can go upto INR 30000 by the end of 6 months.

1st Month- INR 25000

2nd Month- INR 25000

3rd Month- INR 25000

4th Month- INR 30000

5th Month- INR 30000

6th Month- INR 30000

Check if you fit in the role-

You Must-

• Be Customer-Centric
• Enjoy speaking to clients on call
• Have high ownership to complete your work
• Be good at negotiating with suppliers
• Improve business acumen

You Want to-

• Improve business acumen

This role is not ideal for someone who is-

• not comfortable with tight timelines/targets
• not disciplined to sit and work
• not good at resolving customer queries or escalations
• not comfortable with long working hours.
• not excited about working on Saturdays (6 days a week)
• Office Location- Connaught Place, Delhi
• Work Timings - You are considering joining a startup, and building anything of value takes time. This is a rotational shift role, and you can expect a shift time of 10-10.5 hours.