Operations Intern - 6 Months PPO

TravClan; India; On-site; INR 25,000 - 30,000; Full time

Benefits offered by this job

Stipend: ₹25k/mo (3 months)

Stipend: ₹30k/mo (remaining)

PPO potential: ₹5.4–₹7.5 LPA

Certificate upon completion

Real ownership from Day 1

Job summary

TravClan is a B2B Travel Tech startup hiring for an Operations internship based in Connaught Place, India. You will manage end-to-end booking operations, coordinate with suppliers, and ensure timely delivery of vouchers and post-booking services.

The program offers a stipend of ₹25,000 per month for the first three months,升₹30,000 per month thereafter, with a potential PPO ranging from ₹5.4 LPA to ₹7.5 LPA based on performance and role availability.

Qualifications

• Be customer-centric
• Enjoy speaking to clients on call
• Have high ownership to complete your work
• Be good at negotiating with suppliers

Responsibilities

• Handling all bookings and business operations-related work
• Closely working with the suppliers in ensuring timely revert on queries & smooth post-booking operations such as booking confirmations, sharing vouchers, etc.
• Ensuring timely payments to suppliers and deliveries to customers.
• Effectively managing feedback and escalations from customers and vendors.
• Ensuring customer delight
• Regular and timely completion of agent KYC

Skills

Customer-centric

Client communication

Ownership

Negotiation with suppliers

Job description

Job Description

About us:

We are B2B Travel Tech startup that is reshaping the way travel agents sell and deliver exceptional travel experiences worldwide. We enable travel agents to book flights, hotels & holidays conveniently and we provide comprehensive end-to-end on-ground travel services. We do over INR 1000 crore+ GMV (sales) and are growing rapidly.

Our strong business model and focus on delivering excellent customer experience has facilitated our sustainable growth funded by internal cashflows. To fuel innovation and growth, we have raised USD 5.5mn+ funds from marquee global investors!

Profile Overview

Operations at TravClan is a key role that focuses on managing end to end booking operations across products while ensuring customer delight. Handling on ground operations, increasing GMV & processing bookings on time falls under few high priority activities undertaken in Operations.

Growth Prospects

Stipend

The internship stipend is structured at ₹25,000 per month for the first three months and ₹30,000 per month for the remaining internship period.

PPO Opportunity

Exceptional performers may be offered a Pre-Placement Offer (PPO) with a CTC ranging from ₹5.4 LPA to ₹7.5 LPA, based on overall performance, business requirements, and role availability.

What You'll Gain

• Structured LEAP Internship Program focused on accelerated learning.
• Opportunity to earn a Fast Track PPO.
• Real ownership from Day 1.
• Exposure to solving live business problems.
• Cross-functional learning and AI-powered challenges.
• Certificate upon successful completion of the internship.

What's on Offer

• Work with a young & passionate team to excel and make an impact
• Work directly with the founders
• Fast Career Growth with fast appraisals and fast salary increase
• Super passionate team with deep conviction which has stayed together during covid.
• Very high ownership role in a fast paced environment
• Great Culture -> No hierarchy / politics nonsense guaranteed!

Our founding team

• Ashish- Cofounder, leads technology, Ex CTO Cars24, CTO FabFurnish, Gaadi.
• Arun- Cofounder, leads product, Ex Cars24, TravelTriangle, TripFactory, IIM Bangalore.
• Chirag- Cofounder, leads business, Ex Oyo, TravelTriangle, IIM Ahmedabad, IIT Roorkee.

Company Profile

• You read the detailed company profile here.
• To know more about us, have a look at a few videos on Youtube!

What we are looking for

Roles & Responsibilities:

• Handling all bookings and business operations-related work
• Closely working with the suppliers in ensuring timely revert on queries & smooth post-booking operations such as booking confirmations, sharing vouchers, etc.
• Ensuring timely payments to suppliers and deliveries to customers.
• Effectively managing feedback and escalations from customers and vendors.
• Ensuring customer delight
• Regular and timely completion of agent KYC

Check if you fit in the role

You Must

• Be Customer-Centric
• Enjoy speaking to clients on call
• Have high ownership to complete your work
• Be good at negotiating with suppliers

You Can

• Improve business acumen
• Improve negotiation skills

You Want to

• Improve business acumen
• Improve negotiation skills

This role is not ideal for someone who is

• not comfortable with tight timelines/targets
• not disciplined to sit and work
• not good at resolving customer queries or escalations
• not comfortable with long working hours
• not excited about working on Saturdays (6 days a week)

The Recruitment Process

1. Aptitude Test & Group Discussion: The first step of the recruitment process is a 50-minute basic aptitude test, followed by a 20-30 minute group discussion round on a separate date.
2. Personal Interviews: 2-3 video interviews. Detailed discussions about the job profile, company & candidature are discussed in these rounds.
3. Extending an offer: On successfully clearing the interview rounds, the job offer is extended to the candidate.

Important Points

• Office Location - Connaught Place (Work from office)
• Work Timings - You are considering joining a startup. Building anything of value takes time.
• Fast pace translates to fast growth and exciting responsibilities.
  • Promotions - 40% of team members get promoted in 2 years
  • Aggressive hikes for top performers - with median hikes ~25%

Looking forward to having you on board with us!

Requirements