Operations Associate

SD ACADEMIA; Chandigarh; On-site; INR 203,000 - 243,000; Full time

Job summary

SD Academia is seeking an Operations Associate to serve as a communication bridge between learners and the institution, ensuring smooth day-to-day operations and timely resolution of inquiries.

The role focuses on managing student queries, access, and scheduling, while coordinating with instructors to maintain a high-quality learner experience.

Qualifications

• Strong written and verbal communication abilities.
• Comfortable with WhatsApp, calls, email, and digital platforms.
• Patient and empathetic while handling learner concerns.
• Ability to create and manage monthly academic schedules.

Responsibilities

• Manage day-to-day communication with students across courses.
• Serve as primary point of contact for learners.
• Coordinate with instructors or internal teams for timely solutions.
• Manage course access and learner accounts; monitor updates.

Skills

Communication skills

Website/backend familiarity

Google Sheets/Excel

Planning and coordination

Problem solving

Customer support

Tools

Google Sheets/Excel

Job description

Operations Associate – Student Experience & Operations

SD Academia

At SD Academia, we believe that a learner’s experience goes far beyond enrolling in a course. From receiving the right access and schedule to getting queries resolved and certificates issued, every interaction matters.

We are looking for a proactive, responsible, and people-friendly Operations Associate who can become an important communication bridge between SD Academia and our learner community.

If you enjoy communicating with people, solving problems, staying organised, and ensuring smooth day-to-day operations, this role could be a great fit for you.

Key Responsibilities

• Manage day-to-day communication with students across various SD Academia courses.
• Act as a primary point of contact and spokesperson for learners, ensuring their queries and concerns are handled professionally.
• Understand student concerns and coordinate with instructors or internal teams to provide timely solutions.
• Manage and monitor course access, ensuring enrolled learners receive the correct access without unnecessary delays.
• Handle basic website/backend operations related to student enrollments, learner accounts, course access, and updates.
• Regularly check and maintain accurate student and course-access records.
• Initiate and coordinate course certificates for eligible learners.
• Assist students with login issues, recordings, course navigation, access concerns, certificates, schedules, and other day-to-day queries.
• Create and maintain monthly course schedules, including LIVE classes, doubt sessions, workshops, and other academic activities.
• Coordinate with instructors and internal teams to finalise monthly schedules and ensure they are communicated properly to learners.
• Update students promptly in case of any schedule changes or rescheduling.
• Maintain organised records of learner requests, pending issues, resolutions, schedules, and important communication.
• Follow up on unresolved queries and ensure no learner concern is left unattended.
• Help improve internal processes to make the overall learner experience smoother and more organised.
• Support other day-to-day operational requirements of SD Academia whenever required.

Who Are We Looking For?

We would love to work with someone who is:

• A confident, polite, and professional communicator.
• Comfortable communicating with students over WhatsApp, calls, email, and digital platforms.
• Patient and empathetic while handling learner concerns.
• Solution-oriented and willing to take ownership of issues.
• Organised and capable of managing multiple conversations, schedules, and responsibilities.
• Comfortable working with websites, dashboards, Google Sheets/Excel, and basic digital tools.
• Responsible with follow-ups and deadlines.
• Detail-oriented, especially while managing course access, schedules, student information, and certificates.
• Someone who enjoys improving systems and making operations run smoothly.

Preferred Skills

• Strong written and verbal communication skills.
• Basic understanding of website/backend management.
• Comfortable using Google Sheets/Excel and online dashboards.
• Good planning, coordination, and problem-solving abilities.
• Ability to create and manage monthly academic schedules.
• Previous experience in operations, student support, customer support, education, or community management would be an advantage.

Salary

Starting Salary: ₹20,000 per month

Growth and future increments can be based on performance, ownership, consistency, and contribution to the organisation.

Why This Role Matters

At SD Academia, you will not simply be answering queries.

You will be helping learners feel supported throughout their journey with us.

Whether it is helping someone access their first class, solving a technical concern, coordinating with an instructor, planning the upcoming month’s schedule, or initiating a certificate after course completion — your work will directly contribute to the trust and experience of our growing learner community.

We are looking for someone who believes:

“If a learner has reached out to us, it is my responsibility to help them reach a solution.”

If you enjoy taking ownership, communicating with people, planning ahead, solving everyday challenges, and working in a growing creative education company, we would love to hear from you.

• Join SD Academia and help us make every learner’s journey smoother, more organised, and more memorable.