Operations & Front Desk Executive

GrowQR; Dadri; On-site; INR 334,800 - 502,200; Full time

Job summary

A growing technology company in Noida is seeking an Operations & Client Support Executive to manage daily operations and be the primary contact for clients. The ideal candidate must have a proactive approach, exceptional communication skills in English and Hindi, and proven experience in office administration or client support. Duties include managing client inquiries, overseeing facility management, and supporting the management team. This position requires immediate availability and strong organizational skills.

Qualifications

• Must be able to join immediately or on very short notice.
• Proven experience as an Office Administrator, Front Desk Manager, Client Support Representative, or similar role.
• Ability to de-escalate client issues.

Responsibilities

• Serve as the first point of contact for visitors, clients, and partners.
• Act as the first line of support for client inquiries.
• Manage office supplies inventory and coordinate facility management.

Skills

Exceptional verbal and written communication skills in English and Hindi

Strong customer-service attitude

Highly organized

Ability to multitask

Proficiency in MS Office/Google Workspace

Tools

CRM or helpdesk software (e.g., Zendesk, HubSpot)

Job description

Job Type

Full-time

Start Date

Immediate Joining Preferred

The Role

We are looking for a proactive and highly organized Operations & Client Support Executive to be the heart of our daily operations in our Noida office. In this dynamic role, you will be the first point of contact for our clients and visitors, ensure our office runs like a well‑oiled machine, and provide essential administrative support to our team.

Key Responsibilities

Front Desk & Reception

• Serve as the first point of contact, warmly welcoming visitors, clients, and partners to the Noida office.
• Answer, screen, and forward incoming phone calls and emails.
• Manage the visitor log and ensure a professional and tidy reception area.

Client Support

• Act as the first line of support for client inquiries via email, phone, or chat.
• Troubleshoot basic client issues and guide them through our services/products.
• Escalate complex technical or account issues to the appropriate internal teams and follow up to ensure resolution.
• Maintain accurate records of client interactions in our CRM.

Administration & Day-to-Day Operations

• Manage office supplies inventory and place orders as necessary.
• Coordinate facility management, dealing with building maintenance, cleaners, and local vendors.
• Handle incoming and outgoing mail, couriers, and deliveries.
• Assist in organizing company events, team lunches, and meetings.
• Support the management team with basic data entry, document formatting, and expense tracking.

Requirements & Qualifications

• Availability: Must be able to join immediately or on very short notice.
• Experience: Proven experience as an Office Administrator, Front Desk Manager, Client Support Representative, or similar role.
• Communication: Exceptional verbal and written communication skills in English and Hindi.
• Problem‑Solving: Strong customer‑service attitude with a knack for de‑escalating issues and solving problems.
• Organization: Highly organized with an ability to multitask, prioritize, and manage time effectively in a fast‑paced environment.
• Tech‑Savvy: Proficiency in MS Office/Google Workspace; experience with CRM or helpdesk software (e.g., Zendesk, HubSpot) is a major plus.
• Attitude: A proactive "can‑do" attitude and the ability to work independently.