Operations Executive \"Tamil\"

Freight Commerce Solutions; Mumbai; Hybrid; INR 279,000 - 446,000; Full time

Job summary

Freight Commerce Solutions is seeking an Operations Executive to ensure smooth day-to-day logistics functions, coordinating with internal teams and external partners. You will handle operational calls and maintain accurate reports for tracking, playing a central role in timely updates and issue resolution to keep systems and stakeholders aligned.

You will be at the heart of execution, driving efficient coordination, addressing day-to-day challenges, and ensuring seamless information flow across

Qualifications

• Efficient in handling and communicating with customers.
• Ability to listen and active problem-solving skills.
• Good interpersonal skills, excellent verbal communication & basic written communication.
• Advance knowledge of Excel; basic knowledge of mobile apps and desktop applications.
• Qualification: High school degree or equivalent.
• Having prior experience in the transportation industry will be an added advantage.
• Knowledge of regional language.
• Ready to work 6 days a week.

Responsibilities

• Adding trip details in the desktop/phone.
• Making outbound calls (telecalling) to customers/clients for coordination, follow-ups, issue resolution, and service updates.
• Handling and Training customers on mobile and desktop applications.
• Preparation of Daily MIS for different clients
• Handling Customer queries and providing solutions.
• Follow up to ensure that appropriate actions were taken on customers' requests
• Refer unresolved customer grievances or special requests to Operations’ Manager
• Extensively calling up and communicating via other media, multiple stakeholders on a daily basis
• Calling multiple stakeholders extensively

Skills

Customer handling

Problem-solving

Interpersonal skills

Verbal communication

Written communication

Active listening

Education

High school degree or equivalent

Tools

Excel

Mobile apps

Desktop applications

Job description

As an Operations Executive, you will play a key role in ensuring the smooth day-to-day functioning of our logistics operations. This role involves active coordination with internal teams and external partners, handling operational calls, and maintaining accurate reports for tracking.

Youll be at the heart of execution-ensuring timely updates, resolving day-to-day issues, and keeping our systems and stakeholders aligned.

Key Responsibilities

• Adding trip details in the desktop/phone.
• Making outbound calls (telecalling) to customers/clients for coordination, follow-ups, issue resolution, and service updates.
• Handling and Training customers on mobile and desktop applications.
• Preparation of Daily MIS for different clients
• Handling Customer queries and providing solutions.
• Follow up to ensure that appropriate actions were taken on customers' requests
• Refer unresolved customer grievances or special requests to Operations’ Manager
• Extensively calling up and communicating via other media, multiple stakeholders on a daily basis
• Calling multiple stakeholders extensively

Requirements

• Efficient in handling and communicating with customers
• Ability to listen and active problem-solving skills
• Good interpersonal skills, excellent verbal communication & basic written communication
• Advance knowledge of ExcelDecent knowledge of mobile apps and desktop applications.
• Qualification: High school degree or equivalent
• Having prior experience in the transportation industry will be an added advantage.
• Knowledge of regional language
• Ready to work 6 days a week