Operations executive - Logistics

DrinkPrime; Hyderabad; On-site; INR 334,800 - 502,200; Full time

Job summary

DrinkPrime is seeking a talented individual to manage and optimize the delivery operations within their Hyderabad office. The ideal candidate will have 1-2 years of experience in high-growth operations and possess excellent communication skills in English and Hindi. Responsibilities include streamlining processes for delivery agents, managing customer interactions, and implementing operational strategies. Join DrinkPrime to help make safe drinking water accessible to everyone in India.

Qualifications

• 1-2 years of minimum experience in high-growth operations.
• Freshers can be considered if they can join immediately.
• Willingness to work on weekends and festivals occasionally.

Responsibilities

• Create a streamlined process for delivery agents to ensure on-time delivery.
• Call customers to arrange delivery and pickups.
• Handle cash collections and regularise deposits.
• Optimise routes for delivery agents.
• Develop and implement operational policies.

Skills

Excellent verbal and written communication skills

Ability to multitask

Problem-solving skills

Job description

About DrinkPrime

DrinkPrime is a subscription‑based drinking water solution that began as a response to the unreliable supply of safe drinking water across Urban India. Over time we have evolved into an organisation that is driven by a singular mission, to change the way people think about the water they drink. Through our subscription‑based model, we provide customers with water purifiers that use integrated technology to help them monitor the quality of the water they consume every day.

At DrinkPrime, we are on a mission to make safe drinking water accessible and affordable to every resident in India. We are backed by Tier 1 VCs and many prominent angels. They believe in the vision, mission and the team of DrinkPrime. With our tech‑first approach, we are taking up this audacious mission and believe in solving it. Be a part of history and join us. We can solve this problem together.

Purpose of the role

We are looking for people who are excellent at problem‑solving, are super ambitious and at the same time, enjoy the excitement and unpredictability of working in a startup environment. You will be primarily responsible for analysing and coordinating the service category of our business.

Roles and Responsibilities

• Create a streamlined process for delivery agents to ensure on‑time delivery of our products
• Calling customers and seeking appointments for the delivery and pickups
• Handle cash collections and regularise the day‑wise deposits
• Optimise the best route possible for the delivery agent to minimise the distance travelled and ensure better productivity
• Optimise the existing process to the benchmark levels to meet the rapidly changing business environment
• Build and refine performance management tools to improve quality of the delivery partners
• Create workforce engagement programs to recognise top performers and motivate the team of technicians and the delivery partners
• Develop, implement and review operational policies and procedures
• Work with senior stakeholders
• Communicate with our customers

Required Skills

• 1-2 years of minimum experience in high‑growth operations. Freshers can be considered if they can join immediately
• Excellent verbal and written communication skills; the ability to call, connect and interact in English and Hindi.
• Able to multitask, prioritise, and manage time efficiently
• Should be willing to work on weekends and festivals (some times) with a week off every week
• Help promote a company culture that encourages top performance and high morale.