Operations Executive-Last Mile

DrinkPrime; Bengaluru; On-site; INR 500,000 - 800,000; Full time

Job summary

A forward-thinking water purification startup in Bengaluru is seeking an operations specialist to streamline processes for technicians and delivery partners. The ideal candidate has at least one year of experience in high-growth operations, strong communication skills in English and Hindi, and excels in multitasking. This position offers a dynamic startup environment where you can directly impact service quality and customer satisfaction.

Qualifications

• 1 year of minimum experience in high growth operations.
• Excellent verbal and written communication skills in English and Hindi.
• Able to multitask and manage time efficiently.

Responsibilities

• Create a streamline process for technicians and delivery partners.
• Manage records of the inward/outward movement of stock.
• Optimise existing processes to meet rapidly changing business needs.
• Build performance management tools to improve quality.
• Create workforce engagement programs.
• Communicate with customers if needed.

Skills

Problem-solving

Communication skills (English and Hindi)

Multitasking

Job description

About DrinkPrime:

Access to safe and affordable drinking water is the biggest problem of urban India. A large percentage depend on bubble water cans (20L cans). However, research shows >85% of these bubble cans are contaminated and not safe for drinking.

On the other side, water purifiers are very expensive. It has a high upfront cost, annual maintenance cost and spares cost extra. Only less than 5% of the urban population have it.

At DrinkPrime, we are on a mission to make safe drinking water accessible and affordable to every resident in India. We are backed by Tier 1 VCs and many prominent angels. They believe in the vision, mission of DrinkPrime and the team. With our tech first approach, we are taking up this audacious mission and believe in solving it. Be a part of history and join us. We can solve this problem together.

They will work on outbound calls only. Meaning taking feedback about our service , understanding if customer is facing a problem becz of technician and onboarding call/welcome call

Purpose of the role:

We are looking for people who are excellent at problem solving, are super ambitious and at the same time, enjoy the excitement and unpredictability of working in a startup environment. You will be primarily responsible for analysing and co-ordinating the supply chain of our business.

Roles and Responsibilities:

1. Create a streamline process for technicians and delivery partners; to ensure on time service and installation
2. Manage and maintain the records of the Inward/outward movement of stock.
3. Optimise the existing process to the benchmark levels to meet the rapidly changing business environment
4. Build and refine performance management tools to improve quality of the technicians and the delivery partners
5. Create workforce engagement programs to recognise top performers and motivate the team of technicians and the delivery partners
6. Communicate with our customers if needed

Required Skills:

1. 1 year of minimum experience in high growth operations
2. Excellent verbal and written communication skills; the ability to call, connect and interact in English and Hindi both.
3. Able to multitask, prioritise, and manage time efficiently