Operations Executive (Helpdesk & Administration)

DreamSol TeleSolutions Private Limited; Dadri; On-site; INR 246,000 - 391,000; Full time

Job summary

DreamSol TeleSolutions Private Limited is seeking an Operations Executive to manage our real-time IT helpdesk queue and handle daily company administration, ensuring optimal workflow routing and process efficiency.

The role focuses on helpdesk triage within 15 minutes, Level-1 support (password resets, access token updates, basic configurations), and coordinating bug hand-offs to Project Manager and sprint cycles, plus office admin tasks and vendor coordination.

Qualifications

• Excellent English written and verbal communication.
• Strong ability to prioritize tasks under high ticket volumes.
• Experience with project tracking tools such as JIRA or ClickUp is advantageous.

Responsibilities

• Helpdesk triage: monitor and route client tickets within 15 minutes.
• Level-1 support: resolve non-technical tickets (password resets, access tokens, basic configurations).
• Workflow hand-off: escalate valid bugs to Project Manager and sprint cycles.
• Administration & coordination: manage office tasks, timesheets, asset inventory, vendor coordination, and arrange client Teams calls.

Skills

English communication

Prioritization

Tools

JIRA

ClickUp

Google Workspace

Job description

We are seeking a proactive and highly organized Operations Executive to manage our real-time IT helpdesk ticketing queue and handle daily company administration, ensuring optimal workflow routing and process efficiency.

Key Responsibilities:

• Helpdesk Triage: Own and monitor the incoming helpdesk inbox analyze, tag, and route client support tickets within a strict 15-minute turnaround time.
• Level-1 Support: Resolve non-technical Level-1 tickets independently (e.g., password resets, access token updates, basic account configurations).
• Workflow Hand-off: Package and elevate valid technical bugs cleanly to the Project Manager and rotating developer sprint cycles.
• Administration & Coordination: Handle office administration, track daily team timesheets, asset inventory management, manage vendor coordination, and schedule client Microsoft Teams review calls.

Key Skills:

• Exceptional professional written and verbal English communication skills.
• Strong logical prioritization capabilities under high ticket volumes.
• High proficiency in Google Workspace (Google Sheets, Docs, and Forms).
• Prior experience with software project tracking tools (JIRA, ClickUp, or similar) is a plus.
• Complete alignment with our Monday-to-Saturday healthcare support cadence.

Join our collaborative team and advance your career in tech operations.