Operations Executive

Digitide; Jaipur; Sur place; INR 300 000 - 520 000; Plein temps

Résumé du poste

Digitide is seeking an Operations Executive to support the Customer Care Executive (CCE) team, ensuring efficient operations and top-notch customer experiences. The role suits an organized, detail-oriented professional who thrives in a fast-paced environment within a global service provider context.

You will assist in handling inquiries, resolving issues, maintaining records, and collaborating cross-functionally to drive process improvements and compliance.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Proficiency in using MS Office and other relevant software.
• Ability to work independently and as part of a team.

Responsabilités

• Assist the CCE team in handling customer inquiries and providing accurate information.
• Support the resolution of customer issues and ensure timely follow-ups.
• Maintain and update customer records and databases.
• Collaborate with other departments to ensure smooth operations and efficient issue resolution.
• Monitor and analyze customer feedback to identify areas of improvement.
• Implement and maintain efficient operational processes and procedures.
• Ensure compliance with company policies and industry regulations.
• Provide regular reports and insights on operational performance.
• Assist in training and onboarding new team members.
• Promote a positive and customer-centric culture within the team.

Connaissances

Communication

Organizational skills

Time management

MS Office

CRM knowledge

Team participation

Problem solving

Attention to detail

Outils

MS Office

CRM systems

Description du poste

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As an Operations Executive, you will play a vital role in our company's success by supporting the Customer Care Executive (CCE) team. Your primary focus will be to ensure efficient and effective operations, enabling the CCEs to deliver exceptional customer experiences. This role is perfect for an organized and detail-oriented individual who thrives in a fast-paced environment.

Responsibilities

• Assist the CCE team in handling customer inquiries and providing accurate information.
• Support the resolution of customer issues and ensure timely follow-ups.
• Maintain and update customer records and databases.
• Collaborate with other departments to ensure smooth operations and efficient issue resolution.
• Monitor and analyze customer feedback to identify areas of improvement.
• Implement and maintain efficient operational processes and procedures.
• Ensure compliance with company policies and industry regulations.
• Provide regular reports and insights on operational performance.
• Assist in training and onboarding new team members.
• Promote a positive and customer-centric culture within the team.

Qualifications

• A minimum of 2 years of experience in a similar operations or customer support role.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Proficiency in using MS Office and other relevant software.
• Ability to work independently and as part of a team.
• Analytical mindset with problem-solving skills.
• Attention to detail and a customer-centric approach.
• Willingness to learn and adapt to new processes.
• Basic knowledge of customer relationship management (CRM) systems.
• A positive attitude and a passion for delivering exceptional customer service.

Job Info

• Job Identification 267968
• Job Category Customer Support/Operations | BPM