Operations Delivery Head

YESTE Migration Consulting; Kottayam; Hybrid; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Competitive Salary

Performance-Based Incentives

Hybrid Work Model

Opportunity to Lead Operations

Job summary

Join a dynamic and forward-thinking company as an Operations Delivery Head. This role offers you the chance to lead and optimize operations in the migration consulting sector, focusing on visa processing and recruitment services. You will be responsible for enhancing service delivery, ensuring compliance, and fostering client relationships. With a competitive salary and performance-based incentives, this position also provides the opportunity to work in a hybrid model, allowing for flexibility and work-life balance. If you're a results-oriented leader eager to make a significant impact, this is the perfect opportunity for you.

Qualifications

• 5+ years in migration consulting or related service industry.
• Strong understanding of immigration rules and visa categories.

Responsibilities

• Oversee operations for migration, visa processing, and recruitment services.
• Design workflows to improve efficiency and reduce turnaround time.
• Build relationships with clients and educational institutions.

Skills

Leadership

Process Improvement

Customer Satisfaction

Visa Processing Knowledge

Team Management

Client Relationship Management

Compliance Expertise

Communication Skills

Education

Bachelor’s or Master’s degree in Business Administration

Degree in HR or International Relations

Job description

We are looking for a dynamic, process-driven, and results-oriented professional to lead our operations team. The Operations Delivery Head / Senior Manager will be responsible for managing and optimizing visa processing, recruitment services, and educational consultancy operations. This role demands strong leadership, process improvement, compliance expertise, and customer satisfaction skills.

Key Responsibilities:

1. Operations & Service Delivery Management
   • Oversee the end-to-end operations for migration, visa processing, international recruitment, and education consultancy services.
   • Ensure smooth coordination between different departments to enhance service quality and client satisfaction.
   • Design and implement operational workflows to improve efficiency and reduce turnaround time.
   • Manage case escalations and ensure timely resolution of client concerns.
   • Maintain compliance with immigration laws, visa policies, and education regulations.
   • Lead, mentor, and motivate a high-performing team of consultants, recruiters, and case managers.
   • Set performance goals, KPIs, and training programs for staff to enhance productivity.
   • Conduct regular team meetings, performance evaluations, and skill development initiatives.
   • Foster a collaborative and growth-oriented work culture.
2. Process Optimization & Compliance
   • Develop and implement standard operating procedures (SOPs) for recruitment and migration services.
   • Monitor compliance with government regulations and international migration policies.
   • Ensure ethical, transparent, and legally compliant service delivery.
   • Work with legal advisors and regulatory bodies to stay updated on visa policies and education frameworks.
3. Client Relations & Business Development
   • Build and maintain strong relationships with clients, educational institutions, and immigration authorities.
   • Ensure excellent customer experience and satisfaction throughout the migration and education journey.
   • Identify business growth opportunities and expand service offerings to new markets.
   • Develop and implement marketing and outreach strategies to attract potential clients.
4. Performance Monitoring & Reporting
   • Track and analyse operational metrics, client success rates, and team performance.
   • Generate detailed reports and insights for senior management.
   • Drive continuous improvement strategies based on client feedback and industry trends.

Required Qualifications & Skills:

• Bachelor’s or Master’s degree in Business Administration, HR, International Relations, or a related field.
• At least 5+ years of experience in migration consulting, recruitment, visa processing, or the service industry.
• Strong understanding of visa categories, immigration rules, and international education processes.
• Proven experience in managing large teams and service operations.
• Process-Driven & Results-Oriented - ability to develop and optimize operational workflows.
• Strong ability to handle client relationships and ensure high satisfaction.
• Familiarity with international visa regulations and industry best practices.
• Excellent verbal and written skills to liaise with clients, government bodies, and internal teams.
• Ability to identify business growth opportunities and implement innovative strategies.

Why Join Us?

• Competitive Salary + Performance-Based Incentives
• Hybrid Work Model
• Opportunity to Lead & Scale Operations in a Growing Industry

Seniority level: Director

Employment type: Full-time

Job function: Management and Manufacturing

Industries: Legal Services