Operations Coordinator

ABC Customer Service Pvt Ltd.; Ernakulam; On-site; INR 195,000 - 223,000; Full time

Job summary

ABC Customer Service Pvt Ltd. in Kochi requires an Operations Coordinator to support telecom client operations. The role involves extensive email coordination with clients, stores and customers, managing service requests on client software, and allocating telecalling databases to agents based on parameters.

Training on processes and products will be provided before operations begin. Work hours are 9:30 AM to 6:30 PM, Mon–Sat, with English fluency in writing and English/Malayalam in speech.

Qualifications

• 2–3 years of experience in back office/MIS operations
• Proficient in English (written and spoken)
• Experience in client services and operations coordination
• Proficient in Excel (Vlookup, Pivot tables, basic formulas)
• Willingness to learn and adapt to new software

Responsibilities

• Coordinate emails with clients, stores and customers for various operations
• Manage service requests on client software
• Allocate telecalling databases to agents based on parameters

Skills

Email coordination

Service Request Management

Telecalling database allocation

Communication

Team Player

Individual Contributor

Confidence

Flexibility

Willingness to learn

Positivity

Friendliness

Tools

Excel

Email

Comfort with new software

Job description

This position of Operations Coordinator is for our client, a major Indian Telecom company. Work location will be in our office in Kochi.

Job Description

• Extensive Email coordination with clients, stores and customers for various operations
• Service Request Management on the client software
• Telecalling database allocation to telecalling agents based on various parameters

Full fledged training on processes and products shall be provided before operations begin.

Client Geography: Kerala

Work Timing: 9.30am to 6.30pm

Working days: Monday to Saturday

Language fluency written: English

Language fluency spoken: English and Malayalam

Computer Knowledge: Excel (Vlookup, Pivot table, basic formulas), Email, Comfort in using new softwares

Other skills required: Confidence, Flexibility, Willingness to learn, Communication, Positivity, Friendliness, Team Player as well as Individual Contributor

Work Experience: 2-3 years of experience in Back office/MIS operations.

Salary: Rs 17,500 to 20,000 per month. Final amount shall be decided based on experience, performance in interview and computer test.

We’re always on the lookout for passionate and driven professionals to join our growing team.