Operations Associate

Posha; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Posha in Bengaluru is seeking an Operations Associate to manage global logistics, field repairs, and after-sales operations across multiple time zones. You will coordinate with US, China, and India teams, source freelance US technicians, and help scale a hardware+software product that powers automated cooking.

You will own end-to-end logistics, repair ops, and SOP development, while working from Bengaluru and aligning with US and international partners.

Qualifications

• Background in business, supply chain, or engineering.
• Able to commit at least 3 hours of work daily in US time zones.
• Comfortable with numbers and spreadsheets; tracking shipments and inventories.

Responsibilities

• Own end-to-end Global Logistics across China, India, and the US; dispatch, tracking, claims, and customs docs.
• Own Repair and Replacement ops end-to-end; coordinate with technicians and customers; track devices and log returns (RMA).
• Manage 3PL day-to-day: order punching, tracking, inventory, and kitting accuracy.
• Source, onboard, and manage freelance field technicians across the US and build the US repair network.
• Build and refine SOPs for US returns and refurbishment; enable cross-functional automation.

Skills

Communication

Problem solving

Data analysis

Time-zone coordination

Startup experience

Tools

Excel

Job description

Posha is building the world's most advanced automated cooking robot — a mechatronic consumer appliance that combines precision hardware engineering with AI to cook real meals, hands-free. We're a fast-moving startup scaling from early adopters to mass market, which means every team member owns a lot and moves fast. If you like building things from scratch and want to be at the center of a hardware + software product that's genuinely changing how people cook, this is your role.

Role Overview

We're looking for a sharp, eager Operations Associate to get hands-on experience across Posha's global supply chain, logistics, and after-sales operations. You'll be based in Bengaluru but will work across time zones — coordinating with teams and vendors in the US, China, and India.

What You'll Own

Global Logistics

• Own end-to-end shipment logistics across China, India, and the US which includes dispatch, tracking, claims, customs docs.
• Source and compare carrier rates per shipment type.
• Troubleshoot delays and compliance issues fast.
• Coordinate outbound shipments for press and internal use.

Field Repairs & After-Sales

• Own repair and replacement ops end-to-end by figuring out right part, right technician, right customer, right time.
• Track every device in the filed: customers, technicians, transit, refurb, warehouse. Log returns through RMA, close loop with R&D and CX.
• Manage 3PL day-to-day which involves overlooking order punching, tracking, inventory, kitting accuracy.
• Forecast and procure spares and accessories by interacting with suppliers directly. This would involve quote, negotiate, order, verify on arrival to ensure no stock-outs.
• Initiate and verify payments to vendors, 3PLs, and technicians by maintaining clean records & on-time.

Freelance Technician Network (US)

• Source, pitch, onboard, and manage freelance field technicians across the US by being the primary point of contact
• Build the repair network in the US by having overlap in the US time zone.

Process & SOPs

• Build and refine SOPs for US returns and refurbishment by figuring out patterns, building extremely strong foundations for automations by understanding how multi-cross-functional teams work.

Who You Are

• Background in business, supply chain, engineering, or anything that shows you can think and execute.
• Someone who figures things out — you don't wait to be told twice and you're not afraid to pick up the phone or send the email.
• Comfortable with numbers and spreadsheets — tracking shipments, logging inventory, and verifying payments won't faze you.
• A clear communicator — you can write a coherent email to a freight vendor and follow up when they don't respond.
• Able to commit to at least 3 hours of work daily in US time zones — this is a hard requirement of the role, not an occasional ask.
• Genuinely curious about hardware — you don't need to be an engineer, but you should want to understand how the Posha device works.
• Comfortable in a startup — things move fast, priorities shift, and there's no playbook for everything.

Nice to Have

• Any prior exposure to logistics, supply chain, or e-commerce ops — even through coursework, projects, or part-time work.
• Familiarity with international shipping or customs documentation.
• Experience coordinating with vendors or external parties in any capacity.
• Interest in consumer hardware, robotics, or physical products.
• Posha is an equal opportunity employer. We're building a diverse team and encourage applicants from all backgrounds.