Operations Analyst, AYST

Deutsche Bank AG; Pune District; On-site; INR 600,000 - 850,000; Full time

Benefits offered by this job

Best in class leave policy

Gender neutral parental leaves

Childcare assistance reimbursement

Certifications sponsorship

Employee Assistance Program

Hospitalization Insurance

Life Insurance

Health screening

Job summary

Deutsche Bank in Pune, India is seeking an Operations Analyst to review voice logs between clients and relationship managers, ensuring accuracy of trade details. The role requires bilingual listening in English and Chinese and precise documentation in templates.

You will support daily controls, escalate issues, and contribute to process improvements within a collaborative team. The position emphasizes attention to detail, adherence to SLAs, and effective use of Microsoft Office tools to prepare

Qualifications

• University graduate with a bachelor’s degree.
• Proficiency in Mandarin and/or Cantonese to interpret client conversations.
• Good command of business English for documentation and communication.
• Understanding of trade lifecycle, banking products, or control review processes.
• Strong listening, analytical, and detail-oriented skills.
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint).
• Able to multi-task and work under pressure to meet deadlines.
• Independent and collaborative work capability.

Responsibilities

• Review voice logs between RCs and clients to verify trade details.
• Listen to discussions in English and Chinese and document in English or template.
• Complete voice log templates with accurate details and outcomes.
• Identify missing or unclear trade details and escalate promptly.
• Ensure daily production meets SLAs and cut-off times.
• Perform quality checks to support audit readiness.
• Prepare and review daily control/production reports.
• Follow up with RC/business teams for clarifications.
• Maintain documentation and evidence of review outcomes.
• Coordinate with team on complex cases and process improvements.
• Act as backup for peers and share knowledge for continuous improvement.
• Perform other administration, reporting, and control tasks.

Skills

Mandarin

Cantonese

Business English

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Job Title- Operations Analyst, AYST

Location- Pune, India

Role Description

The person will be responsible for day-to-day review of voice logs between Client Relationship Managers (RC) and clients where trade details are discussed and agreed. They needs to ensure that all key trade-related details are clearly discussed, accurately captured, and documented in the applicable product-specific template. The role requires strong attention to detail, adherence to defined review standards, timely completion of assigned production duties, and appropriate escalation of exceptions, missing information, or first-level queries within the pre-specified timelines. The candidate should also act as a backup for peers when required and share best practices with the team to support consistent quality delivery.

What we’ll offer you

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Review voice logs between RCs and clients to validate that trade details have been discussed and agreed as per the required standards.
• Listen to and understand client discussions conducted in English and Chinese language (Mandarin and Cantonese) and accurately document the agreed details in English or the prescribed business template, as applicable.
• Complete the relevant product-specific voice log review template with accurate details, observations, and outcome of the review.
• Identify and highlight missing, incomplete, inconsistent, or unclear trade details and elevate exceptions to the relevant stakeholders within agreed timelines.
• Ensure accurate and timely completion of daily production activities in line with defined SLAs, cut-off times, and quality expectations.
• Perform quality checks on completed reviews to support consistency, audit readiness, and control effectiveness.
• Assist in preparing and reviewing daily control / production reports, including tracking of open items, exceptions, and follow-ups.
• Support follow-up with RC / business teams for clarification or resolution of deficiencies noted during voice log review.
• Maintain proper documentation and evidence of review outcomes to support internal control, audit, and management reporting requirements.
• Coordinate with team members and stakeholders on complex cases, escalations, reporting requirements, and process improvements.
• Act as backup for peers during absence and support knowledge sharing, cross-training, and continuous improvement within the team.
• Perform other administration, reporting, and control-related tasks as assigned.

Your skills and experience

• Minimum educational qualification: University graduate with a bachelor’s degree.
• Chinese Language Proficiency (Mandarin and/or Cantonese): Candidate must be able to understand spoken client conversations, interpret financial and investment terminology, and accurately document agreed trade details in English using prescribed Voice Log Review templates.
• Good command of business English for accurate documentation, exception reporting, and stakeholder communication.
• Understanding of trade lifecycle, banking / wealth management products, or control review processes will be an added advantage.
• Strong listening, comprehension, documentation, and analytical skills with high attention to detail.
• Ability to identify gaps, inconsistencies, missing information, and potential control issues from recorded conversations.
• Candidates are required to be proficient in Microsoft Office applications, especially Excel, Word, and PowerPoint.
• Highly motivated, quality-focused, and able to work independently as well as collaboratively within a team environment.
• Ability to multi-task and work under pressure to meet production timelines, cut-off times, and quality standards.
• Good communication skills and ability to manage routine queries / first-level escalations professionally.
• Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information: https://www.db.com/company/company.html

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.

For over 150 years, our dedication to being the Global Hausbank for our clients has been driven by our people – in around 60 countries and across more than 150 nationalities. Their deep understanding, insights, expertise, and passion help our clients navigate an increasingly complex world – be it in our Corporate Bank, our Private Bank, our Investment Bank or our Asset Management (DWS) division. Together we can make a great impact for our clients at home and abroad, securing their lasting success and financial security.

More information at: Deutsche Bank Careers (db.com)