Business Control Analyst, NCT

Deutsche Bank AG; Pune District; On-site; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Best in class leave policy

Gender neutral parental leaves

Childcare reimbursement

Industry certifications sponsorship

Employee Assistance Program

Job summary

Deutsche Bank AG in Pune, India, seeks a Business Control Analyst to perform day-to-day review of voice logs between Client Relationship Managers and clients. You will ensure trade details are accurately captured, documented, and escalated when needed.

The role emphasizes attention to detail, adherence to standards, and timely production duties. Strong English communication, familiarity with banking products, and proficiency in MS Office are required.

Qualifications

• Bachelor's degree required in a relevant field.
• Strong written and verbal communication in English.
• High attention to detail and ability to document accurately.

Responsibilities

• Review voice logs between RCs and clients to validate trade details.
• Document agreed details in the prescribed templates.
• Highlight and escalate missing or unclear information within SLAs.
• Prepare and review daily control reports and track open items.

Skills

Business English

Attention to detail

Analytical skills

Microsoft Office

Communication skills

Education

Bachelor's Degree

Tools

Excel

Word

PowerPoint

Job description

Job Title - Business Control Analyst, NCT Location - Pune, India

Role Description: The person will be responsible for day-to-day review of voice logs between Client Relationship Managers (RC) and clients where trade details are discussed and agreed. He/she needs to ensure that all key trade-related details are clearly discussed, accurately captured, and documented in the applicable product-specific template. The role requires strong attention to detail, adherence to defined review standards, timely completion of assigned production duties, and appropriate escalation of exceptions, missing information, or first-level queries within the pre-specified timelines. The candidate should also act as a backup for peers when required and share best practices with the team to support consistent quality delivery.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy.

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Review voice logs between RCs and clients to validate that trade details have been discussed and agreed as per the required standards.
• Listen to and understand client and RMs discussions and accurately document the agreed details or the prescribed business template, as applicable.
• Complete the relevant product-specific voice log review template with accurate details, observations, and outcome of the review.
• Identify and highlight missing, incomplete, inconsistent, or unclear trade details and elevate exceptions to the relevant stakeholders within agreed timelines.
• Ensure accurate and timely completion of daily production activities in line with defined SLAs, cut-off times, and quality expectations.
• Perform quality checks on completed reviews to support consistency, audit readiness, and control effectiveness.
• Assist in preparing and reviewing daily control / production reports, including tracking of open items, exceptions, and follow-ups.
• Support follow-up with RC / business teams for clarification or resolution of deficiencies noted during voice log review.
• Maintain proper documentation and evidence of review outcomes to support internal control, audit, and management reporting requirements.
• Coordinate with team members and stakeholders on complex cases, escalations, reporting requirements, and process improvements.
• Act as backup for peers during absence and support knowledge sharing, cross-training, and continuous improvement within the team.
• Perform other administration, reporting, and control-related tasks as assigned.

Your skills and experience

• Minimum educational qualification: University graduate with a Bachelor’s Degree.
• Good command of business English for accurate documentation, exception reporting, and stakeholder communication.
• Understanding of trade lifecycle, banking / wealth management products, or control review processes will be an added advantage.
• Strong listening, comprehension, documentation, and analytical skills with high attention to detail.
• Ability to identify gaps, inconsistencies, missing information, and potential control issues from recorded conversations.
• Candidates are required to be proficient in Microsoft Office applications, especially Excel, Word, and PowerPoint.
• Highly motivated, quality-focused, and able to work independently as well as collaboratively within a team environment.
• Ability to multi-task and work under pressure to meet production timelines, cut-off times, and quality standards.
• Good communication skills and ability to manage routine queries / first-level escalations professionally.

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information: https://www.db.com/company/company.html We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

For over 150 years, our dedication to being the Global Hausbank for our clients has been driven by our people – in around 60 countries and across more than 150 nationalities. Their deep understanding, insights, expertise, and passion help our clients navigate an increasingly complex world – be it in our Corporate Bank, our Private Bank, our Investment Bank or our Asset Management (DWS) division. Together we can make a great impact for our clients at home and abroad, securing their lasting success and financial security.

More information at: Deutsche Bank Careers (db.com)