Operations Analyst

Deutsche Bank; Jaipur; On-site; INR 600,000 - 900,000; Full time

Job summary

Deutsche Bank in Jaipur seeks an Operations Analyst to oversee day-to-day voice log reviews between Client Relationship Managers and clients. You will ensure accurate capture of trade details in templates and maintain strict adherence to review standards.

The role requires language proficiency in English and Mandarin/Cantonese, plus a strong foundation in MS Office. You will support production reports, identify gaps, and escalate exceptions within defined timelines, contributing to audit

Qualifications

• Bachelor's degree required.
• Proficient in Mandarin and/or Cantonese; able to understand client discussions and document in English.
• Strong business English for documentation and stakeholder communication.
• Understanding of trade lifecycle or banking products is an advantage.
• Strong listening, comprehension, and analytical skills with high attention to detail.

Responsibilities

• Review day-to-day voice logs between Relationship Managers and clients; ensure details are accurately captured in templates.
• Validate that trade details are discussed and recorded per standards.
• Listen to client discussions in English and Chinese (Mandarin/Cantonese) and document in English or templates.
• Complete voice log review templates with accurate details and outcomes.
• Identify missing or unclear trade details and escalate within timelines.
• Ensure timely completion of daily production activities per SLAs and cut-offs.
• Perform quality checks to support audit readiness and control effectiveness.
• Prepare and review daily control/production reports; track open items and follow-ups.
• Coordinate with RC and business teams for clarification or resolution of deficiencies.
• Maintain documentation and evidence of review outcomes for internal controls.
• Coordinate with team on complex cases, escalations, and process improvements.
• Act as backup for peers and support cross-training and continuous improvement.
• Handle other admin, reporting, and control tasks as assigned.

Skills

Attention to detail

English proficiency

Mandarin/Cantonese proficiency

Trade lifecycle understanding

Documentation and analytics

MS Office (Excel/Word/PowerPoint)

Independent & team worker

Education

Bachelor's degree

Tools

Microsoft Office

Excel

Word

PowerPoint

Job description

Job Summary

Job Title: Operations Analyst

Corporate Title: Analyst

Location: Jaipur

Responsibilities

• The person will be responsible for day-to-day review of voice logs between Client Relationship Managers (RC) and clients where trade details are discussed and agreed. They need to ensure that all key trade-related details are clearly discussed, accurately captured, and documented in the applicable product-specific template. The role requires strong attention to detail, adherence to defined review standards, timely completion of assigned production duties, and appropriate escalation of exceptions, missing information, or first-level queries within the pre-specified timelines. The candidate should also act as a backup for peers when required and share best practices with the team to support consistent quality delivery.
• Review voice logs between RCs and clients to validate that trade details have been discussed and agreed as per the required standards.
• Listen to and understand client discussions conducted in English and Chinese language (Mandarin and Cantonese) and accurately document the agreed details in English or the prescribed business template, as applicable.
• Complete the relevant product-specific voice log review template with accurate details, observations, and outcome of the review.
• Identify and highlight missing, incomplete, inconsistent, or unclear trade details and elevate exceptions to the relevant stakeholders within agreed timelines.
• Ensure accurate and timely completion of daily production activities in line with defined SLAs, cut-off times, and quality expectations.
• Perform quality checks on completed reviews to support consistency, audit readiness, and control effectiveness.
• Assist in preparing and reviewing daily control / production reports, including tracking of open items, exceptions, and follow‑ups.
• Support follow‑up with RC / business teams for clarification or resolution of deficiencies noted during voice log review.
• Maintain proper documentation and evidence of review outcomes to support internal control, audit, and management reporting requirements.
• Coordinate with team members and stakeholders on complex cases, escalations, reporting requirements, and process improvements.
• Act as backup for peers during absence and support knowledge sharing, cross‑training, and continuous improvement within the team.
• Perform other administration, reporting, and control‑related tasks as assigned.

Your skills and experience

• Minimum educational qualification: University graduate with a Bachelor s Degree.
• Chinese Language Proficiency (Mandarin and/or Cantonese): Candidate must be able to understand spoken client conversations, interpret financial and investment terminology, and accurately document agreed trade details in English using prescribed Voice Log Review templates.
• Good command of business English for accurate documentation, exception reporting, and stakeholder communication.
• Understanding of trade lifecycle, banking / wealth management products, or control review processes will be an added advantage.
• Strong listening, comprehension, documentation, and analytical skills with high attention to detail.
• Ability to identify gaps, inconsistencies, missing information, and potential control issues from recorded conversations.
• Candidates are required to be proficient in Microsoft Office applications, especially Excel, Word, and PowerPoint.
• Highly motivated, quality-focused, and able to work independently as well as collaboratively within a team environment.
• Ability to multi‑task and work under pressure to meet production timelines, cut‑off times, and quality standards.
• Good communication skills and ability to manage routine queries / first‑level escalations professionally.

Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.