Operations Analyst

Athenahealth India; Chennai District; Hybrid; INR 650,000 - 850,000; Full time

Job summary

Athenahealth India is hiring an Operations Analyst in Chennai to manage AR calling and denial workflows within RCM operations. The role reports to the Operations Manager and operates in a hybrid environment.

The ideal candidate has 2–4 years of healthcare operations experience, with proficiency in MS Office, AR calling, and denial management, and will work with internal partners to ensure accurate, audit-ready documentation and timely issue resolution.

Qualifications

• 2–4 years of experience in healthcare operations, RCM, or related claims/AR workflows.
• Strong proficiency in MS Office (Excel/Word) and related tools.
• Experience with AR Calling and denial management.
• Ability to work hybrid in Chennai, India.

Responsibilities

• Conduct AR calling activities to support timely patient or payer follow-up as required by workflow standards.
• Manage denial-related work by identifying denial causes and ensuring appropriate next steps within defined processes.
• Review RCM documentation and transaction details to confirm accuracy, completeness, and adherence to policy.
• Update work queues and operational systems with accurate statuses, notes, and outcomes to maintain audit-ready records.
• Analyze trends in AR calling and denials to identify recurring issues and improvement opportunities.
• Coordinate with internal partners to resolve escalations and ensure consistent handling of denial cases.
• Ensure quality and compliance by following SOPs and established denial/RCM handling guidelines.
• Report daily/weekly activity metrics and provide clear summaries of progress, blockers, and next actions.
• Use AI-enabled tools to enhance productivity and learning while validating final decisions.

Skills

AR Calling

Denial management

RCM

SOP compliance

Attention to detail

Tools

MS Excel

MS Word

Job description

## Operations AnalystApply: Chennai India: Full time: Posted Today: R15550Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.**Role summary:** Keep AR Calling and denial workflows moving with speed and accuracy as an **Operations Analyst** in **Chennai, India (Hybrid)**. You’ll manage day-to-day AR calling activities and support **denial management** within **RCM** operations to improve outcomes and operational consistency. This position will **report to the Operations Manager**.**Team summary:** The operations team owns and executes critical workflow components of athenahealth. The team drives key initiatives across **athenaClinicals** and **athenaCollector** by partnering with customers and internal stakeholders to resolve issues, improve performance, and deliver reliable outcomes. The team leverages operational knowledge from across athenahealth services and uses capabilities within the **athenaNet** platform to improve processes and advance services over time.**Essential Job Responsibilities*** **Conduct** AR calling activities to support timely patient or payer follow-up as required by workflow standards.* **Manage** denial-related work by identifying denial causes and ensuring appropriate next steps are taken within defined processes.* **Review** RCM documentation and transaction details to confirm accuracy, completeness, and adherence to policy.* **Update** work queues and operational systems with accurate statuses, notes, and outcomes to maintain audit-ready records.* **Analyze** trends in AR calling and denials to identify recurring issues and improvement opportunities.* **Coordinate** with internal partners to resolve escalations and ensure consistent handling of denial cases.* **Ensure** quality and compliance by following SOPs and established denial/RCM handling guidelines.* **Report** daily/weekly activity metrics and provide clear summaries of progress, blockers, and next actions.* **Use AI-enabled tools to enhance productivity and learning** by applying AI-assisted summaries or pattern checks to support routine AR calling and denial investigation—while keeping responsibility for validation and final operational decisions.**Additional Job Responsibilities*** **Support** special projects related to AR Calling and denial workflow optimization.* **Assist** with knowledge base updates by documenting common denial reasons and resolution guidance.* **Participate** in operational reviews and feedback sessions to improve process adherence.* **Help** train or mentor peers on workflow steps and quality expectations as needed.* **Perform** additional RCM operational tasks assigned by the team to meet coverage requirements.* **Contribute** to continuous improvement initiatives by proposing process refinements based on observed outcomes.**Expected Education & Experience*** **2–4 years** of experience in healthcare operations, **RCM**, or related claims/AR workflows.* Strong proficiency in MS office tools (Microsoft Excel, Microsoft Word etc..)* Practical experience with **AR Calling** and day-to-day AR follow-up activities.* Experience with **denial management**, including reviewing denial details and progressing cases appropriately.* Working knowledge of **RCM** concepts and standard operational workflows.* Strong attention to detail and ability to maintain accurate, audit-ready documentation.* Comfort working with operational systems and work queues for status tracking and case updates.* Ability to work effectively to SOPs and quality standards in a time-sensitive environment.* Willingness to work **Hybrid** in **Chennai, India**.