Operation Product Support Executive

Blitz; Bengaluru; On-site; INR 450,000 - 700,000; Full time

Job summary

Blitz, Bengaluru-based, seeks an Operations Product Support Executive to ensure smooth day-to-day operations by troubleshooting product and operational issues, analyzing data, and coordinating with cross-functional teams. The role requires strong analytical thinking, ownership, and clear communication in English and Hindi.

You will handle tickets, monitor dashboards, and contribute to process improvements, including automation and AI-driven solutions to enhance efficiency.

Qualifications

• Bachelor's degree in Computer Science, IT, Computer Applications, Engineering, or a related field.
• 0–2 years of experience in Product Support, Technical Support, or Operations (Freshers with strong analytical skills are welcome).

Responsibilities

• Provide end-to-end support for product and operational issues.
• Investigate, troubleshoot, and resolve customer and internal support tickets.
• Perform Root Cause Analysis (RCA) and coordinate with Product and Engineering teams.
• Monitor operational dashboards and ensure SLA adherence.
• Collect customer feedback and recommend product improvements.
• Create and maintain SOPs, documentation, and incident reports.
• Analyze data using SQL, Excel, and Google Sheets.
• Identify opportunities for automation and process improvements.
• Design, build, and support AI-driven automation solutions to improve operational efficiency.

Skills

Excel

Google Sheets

SQL

APIs

JSON

Databases

System troubleshooting

Education

Bachelor's degree in Computer Science/IT/Engineering

Tools

APIs

JSON

Databases

System troubleshooting

Job description

Blitz is a leading quick commerce and same-day delivery enabler, helping eCommerce brands deliver orders faster, more reliably, and at scale. We work with leading brands across Fashion, Beauty & Personal Care, Healthcare, and other high-growth categories to build seamless delivery experiences for their customers.

Role Overview

As an Operations Product Support Executive , you will be responsible for ensuring smooth day-to-day operations by troubleshooting product and operational issues, analyzing data, collaborating with cross-functional teams, and delivering timely resolutions. This role requires a strong analytical mindset, ownership, and excellent communication skills.

Key Responsibilities

• Provide end-to-end support for product and operational issues.
• Investigate, troubleshoot, and resolve customer and internal support tickets.
• Perform Root Cause Analysis (RCA) and coordinate with Product and Engineering teams.
• Monitor operational dashboards and ensure SLA adherence.
• Collect customer feedback and recommend product improvements.
• Create and maintain SOPs, documentation, and incident reports.
• Analyze data using SQL, Excel, and Google Sheets.
• Identify opportunities for automation and process improvements.
• Design, build, and support AI-driven automation solutions to improve operational efficiency.

Required Skills & Qualifications

Education

• Bachelor's degree in Computer Science, IT, Computer Applications, Engineering, or a related field.
• 0–2 years of experience in Product Support, Technical Support, or Operations (Freshers with strong analytical skills are welcome).

Technical Skills

• Strong knowledge of Microsoft Excel and Google Sheets.
• Basic to intermediate SQL.
• Basic understanding of APIs, JSON, databases, and system troubleshooting.

Core Skills

• Strong analytical, logical, and problem-solving abilities.
• Excellent communication skills in English and Hindi.
• Presentation and documentation skills (PowerPoint/Google Slides).
• Leadership mindset with a strong sense of ownership.
• Ability to manage multiple priorities in a fast-paced environment.
• High attention to detail and willingness to learn.

Work Schedule

• Work from Office
• Rotational Roster (Day & Night Shifts)
• Must be comfortable working weekends and public holidays as per business requirements.
• Work closely with Product, Engineering, and Operations teams.
• Solve real-world problems impacting thousands of deliveries every day.
• Gain exposure to SQL, APIs, automation, analytics, and modern support systems.
• Fast learning, ownership, and career growth in a high-impact startup environment.

Required Skills

Customer Obsession sql Proficiency in Excel leadership communication