Client Relationship Executive

Bigshort Tails; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Blitz is hiring for a Client Success/Account Management role based in Bangalore. You will manage daily client interactions, understand delivery priorities, and coordinate across Operations, Tech, and Customer Experience to ensure seamless service and SLA adherence.

You will drive growth through weekly performance calls and cross-city client expansion, while gathering feedback to drive product and service improvements.

Qualifications

• Bachelor’s degree with a minimum of 1 year of experience in Account Management, Customer Success, or Operations within logistics, e-commerce, supply chain, or SaaS industries.
• Excellent written and verbal communication skills.
• Strong interpersonal skills with a client-centric mindset and proactive attitude.
• Highly proficient in Microsoft Excel or Google Sheets with the ability to interpret and analyze data.
• Demonstrated ownership and follow-through across multiple workstreams.
• Comfortable operating in a fast-paced, evolving start-up environment.

Responsibilities

• Be the primary point of contact for daily interactions with assigned clients.
• Develop a strong understanding of each client’s business, delivery priorities, and pain points.
• Provide timely and empathetic support, while maintaining a high standard of service.
• Work closely with internal functions (Operations, Tech, Customer Experience) to ensure seamless delivery and resolution of issues.
• Drive daily and weekly coordination to maintain SLA performance and adherence to agreed KPIs.
• Own callouts, service exceptions, and follow-up actions with accountability.
• Drive weekly performance calls.
• Collaborate with the ESM to expand clients across cities and pincodes with regular follow-ups.
• Gather structured feedback to identify experience gaps or product/service improvement areas.
• Partner with internal stakeholders to champion client voice and drive enhancements.

Skills

Client Relationship Management

Account Management

Operations Coordination

Data Analysis

Communication Skills

Stakeholder Management

Start-up Environment

Microsoft Excel

Google Sheets

Proactive Attitude

Education

Bachelor’s degree

Tools

CRM Systems

Ticketing Systems

Reporting Dashboards

MS Excel

Job description

About Blitz

Blitz enables Same-Day Delivery for eCommerce brands to provide the best on-time delivery experiences to their customers. Blitz aims to simplify scalability & unlock the growth of new-age eCommerce brands by making Same-Day delivery more convenient, reliable & affordable. Same-Day Delivery helps brands with converting their browsers into buyers, serving as a competitive advantage and reducing working capital challenges. Blitz currently engages with enterprise brands with category focus into Fashion, Beauty & Personal Care and Healthcare; helping them with 30% - 40% increase in their website conversions & increasing retention by 2x by providing best in class experience.

Key Responsibilities

• Client Relationship Management
  • Be the primary point of contact for daily interactions with assigned clients.
  • Develop a strong understanding of each clients business, delivery priorities, and pain points.
  • Provide timely and empathetic support, while maintaining a high standard of service.
• BAU and Operational Coordination
  • Work closely with internal functions (Operations, Tech, Customer Experience) to ensure seamless delivery and resolution of issues.
  • Drive daily and weekly coordination to maintain SLA performance and adherence to agreed KPIs.
  • Own callouts, service exceptions, and follow-up actions with accountability.
• Growth and Account Expansion
  • Drive weekly performance calls
  • Collaborate with the ESM to expand clients across cities, Pincodes with regular follow-ups.
• Client Feedback and Experience Improvement
  • Gather structured feedback to identify experience gaps or product/service improvement areas.
  • Partner with internal stakeholders to champion client voice and drive enhancements.

Essential Qualifications

• Bachelor’s degree with a minimum of 1 year of experience in Account Management, Customer Success, or Operations within logistics, e-commerce, supply chain, or SaaS industries.
• Excellent written and verbal communication skills.
• Strong interpersonal skills with a client-centric mindset and proactive attitude.
• Highly proficient in Microsoft Excel or Google Sheets with the ability to interpret and analyze data.
• Demonstrated ownership and follow-through across multiple workstreams.
• Comfortable operating in a fast-paced, evolving start-up environment.

Preferred Qualifications

• Prior experience working with mid to large-scale enterprise clients, ideally in logistics or e-commerce enablement.
• Familiarity with CRMs, ticketing systems, and reporting dashboards.
• Ability to translate data insights into client-facing narratives and business decisions.
• Strong stakeholder management skills—comfortable liaising with both client-side and internal teams.

Why Join Blitz?

Join the forefront of India’s quick commerce movement and work with high-growth brands.Enjoy a high-impact role with direct visibility and leadership support.Experience a flat, transparent culture with ample growth opportunities in client strategy, sales, and operations.Become part of a purpose-driven team where client success equals business success.

*The role will be based out of Bangalore - 6 days working, 5 days WFO*