Key Account Executive

Blitz; Bagaluru; On-site; INR 800,000 - 1,000,000; Full time

Job summary

Blitz is seeking a dedicated Account Manager based in Bangalore to enhance client relationships and ensure seamless delivery support. The ideal candidate will have a Bachelor's degree and at least one year of relevant experience in logistics or e-commerce.

This role emphasizes exceptional communication skills and data analysis abilities, operating within a fast-paced and dynamic environment. Responsibilities include managing client interactions, coordinating with various internal teams, and driving performance improvements by gathering and analyzing client feedback.

The position requires 6 days of working, with 5 days in the office.

Qualifications

• 1+ year of experience in Account Management, Customer Success, or Operations.
• Ability to interpret and analyze data effectively.
• Comfortable in a fast-paced startup environment.

Responsibilities

• Manage client relationships and act as primary contact.
• Coordinate with internal teams to ensure seamless delivery.
• Drive performance calls and gather client feedback for improvements.

Skills

Client Relationship Management

Excellent communication skills

Data analysis

Interpersonal skills

Education

Bachelor’s degree

Tools

Microsoft Excel

Google Sheets

Job description

About Blitz

Blitz enables Same-Day Delivery for eCommerce brands to provide the best on-time delivery experiences to their customers. Blitz aims to simplify scalability & unlock the growth of new-age eCommerce brands by making Same-Day delivery more convenient, reliable & affordable. Same-Day Delivery helps brands with converting their browsers into buyers, serving as a competitive advantage and reducing working capital challenges. Blitz currently engages with enterprise brands with category focus into Fashion, Beauty & Personal Care and Healthcare; helping them with 30% - 40% increase in their website conversions & increasing retention by 2x by providing best in class experience.

Key Responsibilities

• Client Relationship Management
• Be the primary point of contact for daily interactions with assigned clients.
• Develop a strong understanding of each client’s business, delivery priorities, and pain points.
• Provide timely and empathetic support, while maintaining a high standard of service.
• BAU and Operational Coordination
• Work closely with internal functions (Operations, Tech, Customer Experience) to ensure seamless delivery and resolution of issues.
• Drive daily and weekly coordination to maintain SLA performance and adherence to agreed KPIs.
• Own callouts, service exceptions, and follow-up actions with accountability.
• Growth and Account Expansion
• Drive weekly performance calls
• Collaborate with the ESM to expand clients across cities, Pincodes with regular follow-ups.
• Client Feedback and Experience Improvement
• Gather structured feedback to identify experience gaps or product/service improvement areas.
• Partner with internal stakeholders to champion client voice and drive enhancements.

Essential Qualifications

• Bachelor’s degree with a minimum of 1 year of experience in Account Management, Customer Success, or Operations within logistics, e-commerce, supply chain, or SaaS industries.
• Excellent written and verbal communication skills.
• Strong interpersonal skills with a client-centric mindset and proactive attitude.
• Highly proficient in Microsoft Excel or Google Sheets with the ability to interpret and analyze data.
• Demonstrated ownership and follow-through across multiple workstreams.
• Comfortable operating in a fast-paced, evolving start-up environment.

Preferred Qualifications

• Prior experience working with mid to large-scale enterprise clients, ideally in logistics or e-commerce enablement.
• Familiarity with CRMs, ticketing systems, and reporting dashboards.
• Ability to translate data insights into client-facing narratives and business decisions.
• Strong stakeholder management skills—comfortable liaising with both client-side and internal teams.

The role will be based out of Bangalore - 6 days working, 5 days WFO