Operation Intern - Bangalore

Newton School; Sonipat; In loco; INR 167.000 - 279.000; Part-time

Vantaggi offerti da questo lavoro

Mentorship from senior staff

Hands-on Ops exposure

AI productivity tools exposure

Career growth opportunities

Monthly stipend

Descrizione del lavoro

Newton School is seeking an Operations Intern in Sonipat to support the student journey from onboarding to placement readiness. You will assist the Operations team in managing cohorts, tracking engagement and health metrics, and maintaining up-to-date operational data.

The role focuses on coordinating with Academic Leads, Mentors, and Placement teams, while developing hands-on experience in EdTech operations and data-driven processes. Ideal for graduates eager to learn and contribute.

Competenze

• Graduate in any stream; immediate joiners preferred.
• Strong written and verbal communication skills with empathy and clarity.
• Basic to intermediate proficiency in Google Sheets/Excel, including VLOOKUP, sorting and filtering.
• High ownership and eagerness to learn; you notice gaps and proactively help.
• Multi-tasking: manage multiple daily tasks with attention to detail.

Mansioni

• Assist the Operations team in managing active cohorts and the end-to-end student experience from onboarding to placement readiness.
• Support onboarding activities for new cohorts, LMS access, and first-week engagement.
• Coordinate schedules and requirements between Academic Leads, Mentors, and Placement teams to ensure smooth milestone handoffs.
• Maintain real-time operational data in Google Sheets/Excel; help prepare weekly reports and SOPs.

Conoscenze

Communication

Google Sheets

Excel

Multi-tasking

Empathy

Formazione

Graduation completed

Strumenti

VLOOKUP

Descrizione del lavoro

Newton School is one of India's leading EdTech platforms focused on transforming careers through industry-relevant, outcome-driven tech programs. Our Operations team is at the heart of making that experience seamless for every student.

About Newton School

Newton School is one of India's leading EdTech platforms focused on transforming careers through industry-relevant, outcome-driven tech programs. Our Operations team is at the heart of making that experience seamless for every student.

Role Overview

We are looking for a proactive and detail-oriented Operations Intern who has completed their graduation, is passionate about student success, and is eager to learn the ropes of EdTech management.

In this role, you will assist the Operations team in managing active cohorts, supporting the end-to-end student experience from onboarding to placement readiness, and keeping our operational trackers up to date.

Key Responsibilities 1. Student Experience & Support

• Query Resolution: Act as a reliable point of contact for student queries and direct escalations to the respective Program Managers with urgency.
• Student Engagement: Support onboarding activities for new cohorts, including orientation setup, LMS access verification, and first-week engagement activities.
• Feedback Assistance: Help collect student feedback (NPS/CSAT) and compile data to identify areas for student experience improvement.

Key Responsibilities 2. Cohort Assistance & Coordination

• Health Tracking: Assist in tracking weekly cohort health metrics such as attendance percentage and project clearance rates using internal trackers.
• Cross-functional Support: Coordinate schedules and requirements between Academic Leads, Mentors, and Placement teams to ensure smooth milestone handoffs.
• Operations Support: Help execute day-to-day cohort activities, process audits, and special administrative projects under the guidance of the Assistant Manager.

Key Responsibilities 3. Data Maintenance & Process Support

• Data Entry & Reporting: Maintain real-time operational data on Google Sheets/Excel cohort trackers and assist in preparing weekly reports.
• SOP Documentation: Support documentation efforts for standard operating procedures (SOPs), intervention playbooks, and onboarding checklists.

What We're Looking For Must-Have

• Education: Graduate in any stream; immediate joiners who have completed their degree are preferred.
• Communication: Strong written and verbal communication skills, with the ability to communicate with empathy and clarity.
• Tools: Basic to intermediate proficiency in Google Sheets / Excel, including VLOOKUP, basic formulas, sorting, and filtering.
• Ownership: High ownership and eagerness to learn; you notice gaps and proactively ask how you can help.
• Multi-tasking: Ability to manage multiple daily tasks without compromising attention to detail.

Good to Have

• Prior internship experience in EdTech, Customer Support, or Operations.
• Familiarity with NPS/CSAT or basic automation tools such as Zapier and AI productivity tools.

What You Get

• Mentorship: Direct mentorship from Assistant Managers and Program Managers.
• Real Ops Exposure: Hands-on experience managing high-velocity tech education programs, beyond routine administrative tasks.
• Skill Upgradation: Exposure to AI tools, data-driven operations practices, and modern automation setups.
• Career Growth: Opportunity to land a Full-Time Role (Pre-Placement Offer) based on exceptional performance during the internship.
• Compensation: Monthly stipend + performance benefits.