Operation Head

Vashi Integrated Solutions; Bhiwandi; On-site; INR 2,000,000 - 3,000,000; Full time

Job summary

The Operations Head at Vashi Integrated Solutions will own end-to-end PAN India operations from Mumbai corporate office, with extensive travel across India. You will drive digital adoption, optimize order fulfilment, improve OTIF, accelerate case-to-SO workflow, and foster a high-performing, change-ready team.

You will collaborate with HR, technology and sales operations to standardise processes, deploy ERP/CRM tools, and ensure cost-efficient productivity while upholding Vashi's QUIC-O values

Qualifications

• Graduate in Operations Management or related discipline.
• At least 2 years in an operations role at Vashi.
• Proven track record in OTIF, TAT, and customer-complaint reduction.
• Experience driving ERP/CRM adoption (SAP, Salesforce).

Responsibilities

• Own end-to-end PAN India operations across all distribution centres.
• Drive digital booking and DigiServe adoption to improve accuracy.
• Redesign workflow from case creation to SO approval to cut TAT.
• Standardise processes and governance with dashboards and escalations.
• Collaborate with HR, IT, and sales operations on optimization.

Skills

Logistics management

Team leadership

Process standardisation

Cost optimisation

Education

Graduate in Operations Management

Tools

SAP

Salesforce

ERP

CRM systems

Job description

Location Mumbai (Corporate Office), with extensive PAN India travel (Preferred), Open to Pan India

Team Managed Regional Operations Heads

Role Purpose

The Operations Head will own end-to-end responsibility for PAN India Operations at Vashi. The role is accountable for driving digital adoption, order fulfilment performance, process turnaround time, service quality, and cost-efficient productivity — while leading the operations team through the transition with strong morale and effective change management.

Key Responsibility Areas (KRAs)

KRA What Success Looks Like

Digital Adoption Increase % of SO booked through AI and DigiServe platforms; reduce manual booking dependency

Order Fulfilment (OTIF) Improve Order OTIF from the current 69.07% baseline, without adding manpower

Turnaround Time (TAT) Reduce median TAT from Case Creation to Approve SO below the current 7.05-hour baseline

Quality & Customer Experience Reduce customer complaint rate from the current 0.96% baseline through root-cause resolution

PAN India Network Management Consistent operating discipline and performance across all distribution centres

Productivity & Cost Deliver improvements through process redesign and automation rather than headcount addition

People & Change Management High team morale and engagement through the leadership transition; effective cascade of change

Core Responsibilities

• Own the PAN India operations for service metrics — OTIF, TAT, complaints, and digital order share — across all distribution centres
• Drive adoption of the AI booking assistant and DigiServe platform to reduce manual sales order booking and improve accuracy and speed
• Redesign the Case Creation-to-SO-Approval workflow to cut median TAT, identifying and removing bottlenecks across regions
• Build a structured root-cause and corrective-action process for customer complaints, working closely with sales operations and warehouse teams
• Improve Order OTIF through better coordination with demand-supply planning, inventory positioning, and dispatch discipline — without adding headcount
• Standardise processes and performance governance (reviews, dashboards, escalation matrices) across all distribution centres
• Partner with HR on manpower planning, capability building, and succession within the operations team
• Partner with Technology on SAP HANA, Salesforce Marketing Cloud, and DigiServe enhancements that remove manual effort
• Lead the change management and communication cascade for the new operating model, keeping regional teams engaged and motivated
• Report performance against all KRAs to the President — Supply Chain and leadership team on a monthly cadence

Education

• Graduate, Operations Management, or a related discipline

Experience

• At least 2 years in a Vashi in operations department
• Proven experience managing a large team spanning across multiple location
• Demonstrated, measurable track record of improving OTIF, reducing TAT, and reducing customer complaints in a previous role
• Experience driving digital / ERP / CRM adoption (SAP, Salesforce, or equivalent order-management platforms)
• Strong analytical and data-driven decision-making ability; comfortable working with operating dashboards and KPIs
• Demonstrated change management and team leadership capability across large, distributed teams
• Cross-functional stakeholder management — warehouse operations, logistics, sales operations, HR, and technology
• Ownership mindset aligned to Vashi's QUIC-O values — Quality & On-Time, Unified in Integrity, Innovation-Frugality-Sustainability, Customer-Centricity, and Ownership
• Willingness and ability to travel extensively across India

Required Skills

logistic and dispatch management Leadership Skills Process Standardisation cost optimisation