Operation Head

NSF SECURITY (OPC) PRIVATE LIMITED

Bengaluru

On-site

INR 446,000 - 502,000

Full time

14 days+

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Benefits offered by this job

Cell phone reimbursement

Paid sick time

Job summary

NSF SECURITY (OPC) PRIVATE LIMITED is seeking an Operations Head to oversee overall security operations and facility management across multiple sites. The role involves client management, site operations, manpower deployment, and ensuring adherence to SOPs and client requirements.

Ideal candidates have 8–12+ years in security operations or facility management, with strong leadership and excellent communication skills.

Qualifications

8–12 years of experience in security operations or facility management.
Experience managing multiple sites and large manpower strength.
Strong leadership, administration, and team-management skills.
Excellent client-handling and communication skills.
Ability to handle operational pressure and emergency situations.

Responsibilities

Lead and manage day-to-day security operations across all locations.
Supervise Operations Managers, Field Officers, Site Supervisors, and Security personnel.
Conduct site visits and inspections to ensure service quality and client requirements.
Maintain strong relationships with clients and review operational requirements.
Resolve client complaints, escalations, and issues within defined timelines.
Ensure 100% manpower deployment per client requirements and arrange replacements.

Skills

MS Excel

MS Word

Attendance systems

Tools

MS Excel

MS Word

Attendance software

Job description

JOB DESCRIPTION – OPERATIONS HEADSecurity Services / Facility Management

Position: Operations Head
Department: Operations
Industry: Security Services
Location: Whitefield Bangalore
Experience: 8–12+ Years in Security Operations / Facility Management
Preferred: Ex-Army / Ex-Defence / Ex-Servicemen

Job Purpose

The Operations Head will be responsible for overall operational management of the security agency, including client management, site operations, manpower deployment, team performance, compliance, and business continuity. The person will lead the Operations Team and ensure that all sites operate smoothly and according to company and client requirements.

Key Responsibilities

Lead and manage the overall day-to-day security operations across all assigned locations/sites.
Supervise and guide Operations Managers, Field Officers, Site Supervisors, and Security Personnel.
Conduct regular site visits and inspections to monitor service quality, discipline, deployment, and client requirements.
Meet and maintain strong relationships with clients and regularly review their operational requirements.
Handle and resolve client complaints, escalations, and operational issues within defined timelines.
Ensure 100% manpower deployment as per client-approved requirements and arrange immediate replacements for absenteeism.
Monitor attendance, shift deployment, relievers, overtime, and manpower shortages.
Ensure strict implementation of company SOPs, security procedures, and client-specific instructions.
Conduct regular operational review meetings with the Operations Team and site personnel.
Develop and implement systems for improving service quality, discipline, and operational efficiency.
Monitor security incidents, investigate major incidents, and ensure proper corrective and preventive action.
Ensure regular training, briefing, and skill development of security guards and supervisors.
Monitor uniform, grooming, discipline, punctuality, and professional conduct of deployed manpower.
Coordinate with HR, Accounts, Recruitment, and Management for manpower and operational requirements.
Support new site mobilization, manpower planning, deployment, and client onboarding.
Review daily, weekly, and monthly operational reports and take necessary corrective action.
Monitor operational costs and ensure efficient utilization of manpower and resources.
Ensure proper documentation and compliance related to security operations.
Be available to handle critical operational situations and emergency escalations whenever required.
Report operational performance, major issues, client feedback, and action plans to the Management/General Manager/MD.

Team Management

The Operations Head will be responsible for effectively managing and monitoring:

Operations Managers → Field Officers → Site Supervisors → Security Guards

The position will ensure clear communication, accountability, discipline, and performance at every level.

Candidate Profile

Preferred: Ex-Army / Ex-Defence / Ex-Servicemen.
Minimum 8–12 years of experience in security operations, facility management, or a similar industry.
Experience managing multiple sites and large manpower strength will be preferred.
Strong leadership, administration, and team-management skills.
Excellent client-handling and communication skills.
Strong decision-making and problem-solving ability.
Ability to handle operational pressure and emergency situations.
Willingness to travel frequently for site inspections and client meetings.
Good knowledge of security procedures, manpower planning, deployment, and site operations.
Working knowledge of MS Excel, MS Word, email, WhatsApp, and digital attendance/reporting systems.
Should be disciplined, proactive, responsible, and result-oriented.