Operation Executive

Headsup Corporation; Bengaluru; On-site; INR 250,000 - 420,000; Full time

Job summary

Headsup Corporation in Bengaluru is seeking a Warden to oversee day-to-day hostel operations, ensuring student safety and service delivery as per SOPs. You will manage attendance, student engagement, complaint handling, room allotment, and health-related coordination for residents.

Ideal candidates have 0–2 years in hostel, hospitality, or customer service roles with strong interpersonal and problem-solving skills and a willingness to work in shifts.

Qualifications

• 0–2 years experience in hostel, hospitality, or customer service roles.
• Strong interpersonal and problem-solving skills.
• Willingness to work in shifts.

Responsibilities

• Take daily attendance and update systems/registers.
• Track absentees, late entries, and leave movements.
• Ensure strict adherence to app-based leave system.
• Act as first point of contact for students and coordinate with teams.
• Conduct daily room audits for hygiene and safety.
• Log complaints accurately and coordinate resolution with HK, R&M, and Security.
• Manage parcel entries and handovers, and maintain records.
• Provide first-level health support and coordinate hospital visits.

Skills

Interpersonal skills

Problem-solving

Shift work

Customer service

Job description

The Warden is responsible for day-to-day hostel operations execution, ensuring student safety, discipline, and service delivery as per SOPs.

Key Responsibilities

• Attendance & Leave Management

• Take daily attendance and update systems/registers

• Track absentees, late entries, and leave movements

• Ensure strict adherence to app-based leave system

• Student Support & Engagement

• Act as first point of contact for students

• Conduct regular student interactions and capture feedback

• Support onboarding, room allotment, and daily student needs

• Complaint & Ticket Handling

• Log complaints accurately in the system

• Coordinate with HK, R&M, and Security teams

• Ensure closure confirmation from students

• Room Audits & Compliance

• Conduct daily room audits (hygiene, safety, assets)

• Raise tickets for issues identified

• Parcel & Records Management

• Manage parcel entries and handovers

• Maintain operational registers and reports

• Health & Emergency Support

• Identify unwell students and provide first-level assistance

• Coordinate hospital visits and maintain health records

Eligibility Criteria

• 0–2 years experience in hostel, hospitality, or customer service roles

• Strong interpersonal and problem-solving skills

• Willingness to work in shifts