Openings For Branch Relationship Manager- Trichy

DBS Bank Ltd; Ariyalur District, Tiruchirappalli; On-site; INR 390,000 - 650,000; Full time

Job summary

DBS Bank Ltd in Trichy is seeking a Branch Relationship Manager to lead NTB acquisitions and deepen existing client relationships across Ariyalur, Lalgudi, Perambalur, Turaiyur and Uttamarkoil.

The role emphasizes volume and revenue delivery through cross-sell, compliant onboarding, proactive service, and strong local market engagement to build lasting trust.

Qualifications

• Experience in branch relationship management and field sales.
• Focus on acquiring new-to-bank clients with AUM awareness.
• Ability to drive revenue through cross-sell while maintaining compliance.

Responsibilities

• Deliver volume and revenue targets with NTB focus.
• Build acquisition pipeline via self-sourcing, referrals, and local engagement.
• Engage with customers to deepen wallet share and ensure service excellence.

Skills

NTB acquisition

Relationship management

Cross-sell & up-sell

Client servicing

Market penetration

Job description

Dear Candidates,

We have openings for Branch Relationship Manager role in DBS Bank Trichy location.

This is a field sales job for CASA

Maximum CTC will be 6.5lpa

Job location will be Ariyalur, Lalgudi, Perambalur, Turaiyur, Uttamarkoil

• To deliver exceptional volume and revenue performance with a primary focus on acquiring new-to-bank (NTB) DBS clients having an AUM INR 1 million through a need-based approach,” while also engaging and growing existing clients.
• To drive sustained acquisition momentum through active sourcing, local market penetration, and network building, and ensure client coverage and product penetration via cross-sell and up-sell of DBS products and services.
• To manage & maintain the highest customer satisfaction and service levels through proactive client engagement & relationship management, coordinating internally with DBS Service, Distribution, and Product teams.
• Primary ownership of NTB acquisition: Consistently acquire and upgrade quality clients in the branch catchment with a strong focus on sourcing new affluent clients into the Treasures segment.
• Build and execute a robust acquisition pipeline through self-sourcing, referrals, branch walk-ins, local area prospecting, corporate and community engagement.
• Engage with existing customers to deepen the wallet share through retention and growth of AUM.
• Accountable for achieving monthly & annual volume and revenue objective, as agreed.
• Ensure activation of e-Channels (I-Banking / M-Banking/ Online MF/Debit Card) and Savings Book growth for both newly acquired and existing clients.
• Ensure proper implementation & execution of product strategies through effective relationship management.
• Develop the client trust and loyalty for entrenched relationship with DBS through lifestyle and beyond banking propositions
• Ensure optimum product mix and new- to- product clients aimed at customer level profitability and enhancing client coverage.
• Drive and deliver exemplary customer service in the local market and uphold DBS service standards.
• Ensure internal and regulatory compliance through strict adherence to DBS sales process, timely risk reviews and exercising due diligence while on-boarding.
• Ensure exemplary service delivery of these clients by building appropriate workflows and processes incl. doorstep banking etc.
• Establish DBS as the primary banker for newly acquired clients and strengthen its position as a prominent banking provider through consistent acquisition and superior service delivery.
• Establish, manage and grow the AUM of mapped Client segment by acquiring and nurturing the client having AUM => INR 1 M
• Ensure complete knowledge of all products & services through continuous skill and knowledge improvement.
• Resolve customer queries and complaints within the agreed TAT as per the DBS customer service policy.
• Coordinate and work closely with CBG colleagues, Service teams, Product specialist to ensure that team objectives are met through an environment that nurtures harmony and collaboration through teamwork
• Work closely with the Line Manager and City / Cluster Head to ensure achievement of common team and Branch objectives.
• Ensure internal and regulatory compliance and address operational risks if any, e.g. Health & Safety standards, security of premises, AML / KYC and ongoing risk reviews.
• To exercise appropriate due diligence while on-boarding and engaging with clients.
• Establish DBS as a primary banker for clients and as a prominent banking provider in India.