Officer Branch Relationship Manager Growth Counsumer Banking Group

DBS Bank Ltd; Chennai; On-site; INR 600,000 - 900,000; Full time

Job summary

DBS Bank Ltd is seeking a Product Sales professional in Chennai to lead NTB acquisition, build a robust client pipeline, and deepen wallet share through excellent relationship management. You will activate digital channels and growth initiatives while ensuring compliance and high service standards across the branch network.

The role emphasizes acquiring affluent Treasures clients, growing AUM, and delivering strong monthly and yearly revenue targets in a dynamic Indian banking market.

Responsibilities

• Primary ownership of NTB acquisition in the branch catchment for affluent Treasures clients.
• Build and execute a robust acquisition pipeline via self-sourcing, referrals, branch walk-ins, local prospecting, corporate and community engagement.
• Engage with existing customers to deepen wallet share through retention and growth of AUM.
• Achieve monthly and annual volume and revenue targets as agreed.
• Activate e-Channels (I-Banking / M-Banking / Online MF / Debit Card) and Savings Book growth for new and existing clients.
• Implement product strategies through effective relationship management.
• Develop DBS as the primary banker for newly acquired clients with superior service delivery.
• Ensure optimum product mix and profitability at client level and extend coverage.
• Drive exemplary service and uphold DBS service standards in the local market.
• Ensure compliance with DBS sales process, timely risk reviews and due diligence on boarding.
• Establish DBS as a primary banker and prominent banking provider in India.

Skills

Client acquisition

Relationship management

Sales & targets

AML/KYC awareness

Job description

Job Description:

• Primary ownership of NTB acquisition: Consistently acquire and upgrade quality clients in the branch catchment with a strong focus on sourcing new affluent clients into the Treasures segment.
• Build and execute a robust acquisition pipeline through self-sourcing, referrals, branch walk-ins, local area prospecting, corporate and community engagement.
• Engage with existing customers to deepen the wallet share through retention and growth of AUM.
• Accountable for achieving monthly & annual volume and revenue objective, as agreed.
• Ensure activation of e-Channels (I-Banking / M-Banking/ Online MF/Debit Card) and Savings Book growth for both newly acquired and existing clients.
• Ensure proper implementation & execution of product strategies through effective relationship management.
• Develop the client trust and loyalty for entrenched relationship with DBS through lifestyle and beyond banking propositions
• Ensure optimum product mix and new- to- product clients aimed at customer level profitability and enhancing client coverage.
• Drive and deliver exemplary customer service in the local market and uphold DBS service standards.
• Ensure internal and regulatory compliance through strict adherence to DBS sales process, timely risk reviews and exercising due diligence while on-boarding.
• Ensure exemplary service delivery of these clients by building appropriate workflows and processes incl. doorstep banking etc.

Establish DBS as the primary banker for newly acquired clients and strengthen its position as a prominent banking provider through consistent acquisition and superior service delivery

• Establish, manage and grow the AUM of mapped Client segment by acquiring and nurturing the client having AUM => INR 1 M
• Ensure complete knowledge of all products & services through continuous skill and knowledge improvement.
• Resolve customer queries and complaints within the agreed TAT as per the DBS customer service policy.
• Coordinate and work closely with CBG colleagues, Service teams, Product specialist to ensure that team objectives are met through an environment that nurtures harmony and collaboration through teamwork
• Work closely with the Line Manager and City / Cluster Head to ensure achievement of common team and Branch objectives.
• Ensure internal and regulatory compliance and address operational risks if any, e.g. Health & Safety standards, security of premises, AML / KYC and ongoing risk reviews.
• To exercise appropriate due diligence while on-boarding and engaging with clients.
• Establish DBS as a primary banker for clients and as a prominent banking provider in India.

Location: Ramapuram, Chennai

Job: Product Sales

Schedule: Regular

Employee Status: Full time