Officer, Branch Relationship Manager, Growth, Counsumer Banking Group

China, Beijing Branch; Chennai; On-site; INR 400,000 - 600,000; Full time

Job summary

DBS Bank India in Chennai seeks a Product Sales professional to acquire affluent clients and expand AUM. You will drive cross-sell of digital banking products, ensure onboarding, and deliver service excellence in a high-volume branch environment.

The role emphasizes regulatory compliance, risk reviews, and a strong focus on customer trust through thoughtful relationship management. This is a full-time on-site position based in Ramapuram, Chennai.

Qualifications

• Experience in relationship banking or sales in a financial services environment.
• Understanding of KYC, AML and regulatory compliance.
• Strong client-handling and communication skills.

Responsibilities

• Acquire and grow affluent clients in the local market with DBS as the primary banker.
• Drive sales for treasury and digital products while maintaining service standards.
• Coordinate with product and service teams to deliver end-to-end client onboarding.
• Ensure adherence to DBS sales process and risk reviews during onboarding.

Job description

• Primary ownership of NTB acquisition: Consistently acquire and upgrade quality clients in the branch catchment with a strong focus on sourcing new affluent clients into the Treasures segment.
• Build and execute a robust acquisition pipeline through self-sourcing, referrals, branch walk-ins, local area prospecting, corporate and community engagement.
• Engage with existing customers to deepen the wallet share through retention and growth of AUM.
• Accountable for achieving monthly & annual volume and revenue objective, as agreed.
• Ensure activation of e-Channels (I-Banking / M-Banking/ Online MF/Debit Card) and Savings Book growth for both newly acquired and existing clients.
• Ensure proper implementation & execution of product strategies through effective relationship management.
• Develop the client trust and loyalty for entrenched relationship with DBS through lifestyle and beyond banking propositions
• Ensure optimum product mix and new- to- product clients aimed at customer level profitability and enhancing client coverage.
• Drive and deliver exemplary customer service in the local market and uphold DBS service standards.
• Ensure internal and regulatory compliance through strict adherence to DBS sales process, timely risk reviews and exercising due diligence while on-boarding.
• Ensure exemplary service delivery of these clients by building appropriate workflows and processes incl. doorstep banking etc.
• Establish DBS as the primary banker for newly acquired clients and strengthen its position as a prominent banking provider through consistent acquisition and superior service delivery
• Establish, manage and grow the AUM of mapped Client segment by acquiring and nurturing the client having AUM => INR 1 M
• Ensure complete knowledge of all products & services through continuous skill and knowledge improvement.
• Resolve customer queries and complaints within the agreed TAT as per the DBS customer service policy.
• Coordinate and work closely with CBG colleagues, Service teams, Product specialist to ensure that team objectives are met through an environment that nurtures harmony and collaboration through teamwork
• Work closely with the Line Manager and City / Cluster Head to ensure achievement of common team and Branch objectives.
• Ensure internal and regulatory compliance and address operational risks if any, e.g. Health & Safety standards, security of premises, AML / KYC and ongoing risk reviews.
• To exercise appropriate due diligence while on-boarding and engaging with clients.
• Establish DBS as a primary banker for clients and as a prominent banking provider in India.

Location:

Ramapuram, Chennai

Job:

Product Sales

Schedule:

Regular

Employee Status:

Full time