Officer, Branch Relationship Manager, Growth, Counsumer Banking Group

DBS Bank Ltd; Ramapuram; Presencial; INR 500.000 - 800.000; Tempo integral

Resumo da vaga

DBS Bank Ltd in Ramapuram, Chennai is hiring for Product Sales. The role focuses on acquiring affluent clients, growing AUM, and delivering superior service within the Treasures segment.

You will build a local acquisition pipeline through self-sourcing, referrals, and branch activities, while activating e-channels and managing product mix to enhance profitability. You will collaborate with teams to ensure regulatory compliance, risk reviews, and a seamless onboarding experience, strengthening

Qualificações

• Acquire and upgrade quality clients in the branch catchment with a focus on sourcing affluent clients into the Treasures segment.
• Build and execute a robust acquisition pipeline through self-sourcing, referrals, branch walk-ins, and local area prospecting.
• Engage with existing customers to deepen wallet share through retention and growth of AUM.

Responsabilidades

• Achieve monthly and annual volume and revenue objectives as agreed.
• Activate e-Channels (I-Banking / M-Banking / Online MF / Debit Card) and Savings Book growth for new and existing clients.
• Implement and execute product strategies via effective relationship management and service delivery.
• Develop client trust and loyalty for entrenched DBS relationships through lifestyle and beyond banking propositions.
• Maintain optimal product mix and target new-to-bank clients for profitability and broader coverage.
• Deliver exemplary customer service in the local market while upholding DBS standards.
• Ensure compliance with DBS sales process, risk reviews, and due diligence during onboarding.
• Create workflows (e.g., doorstep banking) to ensure exemplary service delivery.

Descrição da vaga

• Primary ownership of NTB acquisition: Consistently acquire and upgrade quality clients in the branch catchment with a strong focus on sourcing new affluent clients into the Treasures segment.

• Build and execute a robust acquisition pipeline through self-sourcing, referrals, branch walk-ins, local area prospecting, corporate and community engagement.

• Engage with existing customers to deepen the wallet share through retention and growth of AUM.

• Accountable for achieving monthly & annual volume and revenue objective, as agreed.

• Ensure activation of e-Channels (I-Banking / M-Banking/ Online MF/Debit Card) and Savings Book growth for both newly acquired and existing clients.

• Ensure proper implementation & execution of product strategies through effective relationship management.

• Develop the client trust and loyalty for entrenched relationship with DBS through lifestyle and beyond banking propositions

• Ensure optimum product mix and new- to- product clients aimed at customer level profitability and enhancing client coverage.

• Drive and deliver exemplary customer service in the local market and uphold DBS service standards.

• Ensure internal and regulatory compliance through strict adherence to DBS sales process, timely risk reviews and exercising due diligence while on-boarding.

• Ensure exemplary service delivery of these clients by building appropriate workflows and processes incl. doorstep banking etc.

Establish DBS as the primary banker for newly acquired clients and strengthen its position as a prominent banking provider through consistent acquisition and superior service delivery

• Establish, manage and grow the AUM of mapped Client segment by acquiring and nurturing the client having AUM => INR 1 M

• Ensure complete knowledge of all products & services through continuous skill and knowledge improvement.

• Resolve customer queries and complaints within the agreed TAT as per the DBS customer service policy.

• Coordinate and work closely with CBG colleagues, Service teams, Product specialist to ensure that team objectives are met through an environment that nurtures harmony and collaboration through teamwork

• Work closely with the Line Manager and City / Cluster Head to ensure achievement of common team and Branch objectives.

• Ensure internal and regulatory compliance and address operational risks if any, e.g. Health & Safety standards, security of premises, AML / KYC and ongoing risk reviews.

• To exercise appropriate due diligence while on-boarding and engaging with clients.

• Establish DBS as a primary banker for clients and as a prominent banking provider in India.

Location:

Ramapuram, Chennai

Job:

Product Sales

Schedule:

Regular

Employee Status:

Full time