Opening For UK Semi Tech Voice !Sal upto 7.8Lpa

Rivera Manpower Services; Bengaluru; On-site; INR 400,000 - 780,000; Full time

Job summary

Rivera Manpower Services in Bengaluru seeks candidates for International voice process/Blended roles. Graduates or undergraduates with excellent communication are encouraged to apply.

The role requires minimum 6 months experience in international voice processes, and flexibility to work in a UK-rotational shift. Candidates must be fluent in English, capable of handling customer interactions with professionalism, and willing to work from the Bangalore location.

Qualifications

• Graduates or undergraduates with excellent communication.
• Minimum 6 months experience in international voice process / international sales / client servicing.
• Candidates should be Bengaluru-based or willing to relocate to Bengaluru for this role.
• Willing to work rotational UK shift and demonstrate fluency in communication.

Responsibilities

• Take ownership of each customer while empathizing and prioritizing customer needs.
• Resolve conflicts and manage customer expectations.
• Determine customer needs and provide appropriate solutions through relationship building.
• Effective verbal and written communication with customers and internal teams.
• Document customer account activities thoroughly and concisely.

Skills

Communication

Customer focus

Conflict resolution

Problem solving

Analytical thinking

Computer literacy

Education

Graduate or Undergraduate

Tools

MS Office

Windows OS

Job description

NOTE-

* THE BELOW REQUIREMENT IS FOR THE CANDIDATES WHO ARE CURRENTLY IN BANGALORE.

* CANDIDATE SHOULD BE EXCELLENT IN COMMUNICATION.

Openings available :

Process name : International voice process / Blended

Qualification : Graduates / Under Graduate

Salary : Min 4 LPA Max 7.8 Lpa

Shift timings : UK Rotational

Location : BANGALORE

Experience needed : Under Candidates should have minimum 6 months of experience into international voice process/ International Sales /Client Servicing , candidates should be flexible to work with rotational shift , Candidates should be fluent in communication

Roles and Responsibilities:-

Customer Focus

• Take ownership of each customer while empathizing and prioritizing customer needs
• Resolve conflicts and manage customer expectations
• Determine customer needs and provide appropriate solutions through relationship building

Communication Skills

• Effective verbal and written communication with both external and internal customers
• Document customer account activities thoroughly and concisely
• Engage in interactive dialogue with customers through active listening

Problem Solving Skills

• Approach problems logically and with good judgment to ensure the appropriate customer outcome
• Make appropriate decisions on behalf of the customer quickly and effectively
• Effectively prioritize work to ensure efficiency
• Conduct research as needed

Analytical Skills

• Critical thinker and ability to exercise independent judgment
• Accuracy and attention to detail
• Required to abide by all applicable regulatory and department practices and procedures

Computer Skills

• Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
• Fluency in Windows Operating Systems and Microsoft Office tools