Opening For Sr. System Support Executive

iMerit Inc.; Coimbatore District; On-site; INR 600,000 - 760,000; Full time

Job summary

iMerit Inc. in Coimbatore invites applications for a Senior System Support Executive to provide technical support to end users and maintain enterprise applications on Windows servers, AD, DHCP, DNS, WSUS and WDS.

The role requires 5–9 years of IT infrastructure experience, CCNA/MCSA or N+ certifications will be a plus, and hands-on support across Windows, macOS, and Linux. Training staff and creating guides are part of the role.

Qualifications

• Experience in IT infrastructure and end-user support.
• Strong troubleshooting and analytical skills.
• Experience with Windows server technologies (Active Directory, DHCP, DNS, WSUS, WDS).
• Knowledge of macOS and Linux is advantageous.

Responsibilities

• Provide end-user IT support for applications on Windows servers, AD, DHCP, DNS, WSUS, and WDS.
• Maintain ownership of employee technical issues and ensure timely resolutions.
• Interact with employees via chat to troubleshoot and identify root causes.
• Assist in Problem Management by identifying recurring issues and providing permanent solutions.
• Host training sessions and develop end-user guides; contribute to IT knowledge base.
• Support Network and Systems Engineering teams with hands-on server/network tasks.
• Perform routine audits of computers; manage patching and vendor activities.
• Maintain IT inventory and asset configuration documentation.

Education

B.E.

B.Tech

MCA

MSc-IT

CCNA

MCSA

N+

Tools

Gsuite

Fortinet firewall

Crowdstrike

Bit locker

Ivanti end point management

Group Policy

Job description

JD for Senior System Support Executive

This position is for Coimbatore work from office, apply only if you are available for Coimbatore

Position Summary

The role is to deliver support to end users in the organization for various types of applications hosted on supported platforms to fulfil business objectives efficiently and effectively.

Major Tasks, Responsibilities, and Key Accountabilities

• Need a high level of technical knowledge about Windows server including Active Directory, DHCP, DNS, WSUS, and WDS.
• Need Basic knowledge of macOS and Linux operating systems.
• Maintain overall ownership of employees technical issues & service ensuring that they receive resolution within a reasonable time frame.
• Interact with employees via chat to assist in troubleshooting, identify root cause, and provide technical support when needed.
• Assist in Problem Management by identifying recurring issues and recommending permanent solutions.
• Continuously seek process improvements within IT Operations Support
• Proactively host training sessions and develop guides to support end-user education
• Develop technical documentation to add to the department knowledgebase to ensure appropriate knowledge transfer and sharing.
• Assist Network and Systems Engineering /Solution teams with hands on support of network and server equipment
• Perform routine/scheduled audits of the computers.
• Patch Management and Vendor Management.
• Maintain IT inventory and asset configuration documentation.
• Ability to work independently and in a team environment.
• Workaround if incident cannot be resolved.
• Discusses issues with users and translates issues to determine appropriate technical solutions
• Demonstrates consistency and reliability.
• Excellent interpersonal and communications skills.
• Excellent time management, decision making and organizational skills.

Should have experience in

• Gsuite, Fortinet firewall, Crowdstrike, Bit locker, Ivanti end point management, Group Policy.

Preferred Qualifications & Experience.

• 5-9 years of experience in IT Infrastructure.
• B. E, B. Tech, MCA, MSc-IT or equivalent degree.
• CCNA , MCSA or N+ certifications will a plus.
• Demonstrated effective verbal, written, and organizational skills.
• Strong troubleshooting and analytical skills.