OOH Consultant

ICG Medical; Gurugram District; Presencial; INR 300.000 - 540.000; Tempo integral

Resumo da vaga

ICG Medical in Gurugram, Haryana is seeking an OOH Consultant to source nurses, midwives, and home care workers. The role involves handling calls, coordinating shifts, and delivering high-quality client and candidate service from our Gurugram office.

You will manage cancellations, replacements, and bookings across Nursing Homes, Acute and Complex Care, while maintaining professional communication and meeting daily KPIs in a fast-paced healthcare recruitment environment.

Qualificações

• Recruitment experience in any industry.
• Out-of-hours experience beneficial but not required.
• Excellent verbal and written communications skills.
• Committed to high level of service delivery for clients and candidates.
• Able to work under pressure.
• Proficient in MS Excel.
• Customer service driven.
• Ambitious, target-oriented communicator.

Responsabilidades

• Handle inbound/outbound calls and assist clients and candidates.
• Interact with customers via phone or email and manage queries and requests.
• Book nurses/healthcare professionals into shifts across departments (Nursing Homes, Acute and Complex Care).
• Manage cancellations from clients and candidates and arrange replacements with proper documentation.
• Maintain professional, friendly, courteous, and helpful conduct consistent with ICG Medical values.
• Source new clients/business using networks and platforms.
• Provide the highest standard of customer care and ensure a seamless experience.
• Efficiently collect information over the phone and update the system.
• Meet daily/weekly/monthly KPI targets.

Conhecimentos

Recruitment experience

Verbal and written communication

Customer service

Work under pressure

Ferramentas

MS Excel

Descrição da vaga

Job Description:

Job Title:

OOH Consultant

Location:

Gurugram, Haryana (On-site)

Shift:

5 days working with weekends mandatory

Job Summary:

We are currently seeking a talented and dedicated individual to join our team as an OOH Consultant. As a an OOH Consultant, you will play a crucial role in our mission to source nurses across various specialties, midwives, and home care/healthcare workers. If you have a passion for delivering exceptional customer service, working in a fast-paced environment, and making a positive impact in the healthcare industry, this role is perfect for you. Join us in our Gurugram office and be a part of our globally renowned team.

Responsibilities:

• Handling inbound/outbound calls:Receiving calls from clients and candidates and assisting with their queries and attending to their needs.
• Interact with customers/clients through phone or e-mail and managing all queries, requests and complaints:Responding timeously to clients and candidates and ensuring no clients/candidates is left without a response.
• Booking nurses/healthcare professionals in to shifts:Reaching out to candidates to find out their availability and booking them into shifts accordingly. These bookings are across all departments (Nursing Homes, Acute and Complex Care)
• Handling cancellations from clients and candidates and following the processes set to replace:Ensuring client is kept informed on the replacement and or the candidate is kept informed regarding the shift cancellation and all is documented on the system.
• To be professional, friendly, courteous, and helpful to all candidates that you speak to:Maintaining highest standards of the ICG Medical values.
• Sourcing of new clients/business:Using necessary networks and platform to acquire new business.
• To assist and provide the highest standard of customer care:Keeping clients and candidates informed and creating a seamless transaction and experience.
• To have an efficient telephone manner to take accurate information and update the system.
• Achieving daily/ weekly and monthly KPI’s and hours target.

Qualifications:

• Recruitment experience within any industry is a must
• Out of hours experience is incredibly beneficial, but not required
• Excellent verbal and written communications skills.
• Committed to a high level of service delivery for clients and candidates.
• Working under pressure.
• Good knowledge of MS excel
• Dedicated and reliable with strong attention to detail.
• Customer service driven.
• Applicants with a strong desire to work in a fast paced, high energy and vibrant environment.
• Ambitious, financially driven and talented communicators who can deliver excellent customer service in a target driven role.

About ICG Medical:

ICG Medical is a leading global healthcare recruiter focused on nurses (all specialties), midwives, and home care/healthcare workers. Our company vision is to improve patient care. The DNA makeup of our business stems from our core values: Open, Family, and Passion. One of our main differentiators is that we care. We establish trusting relationships with our connections and each other. We have fun at work and together we remain focused, grounded, and engaged in our service offering. The business is made up of three recognized healthcare recruitment brands that sit underneath the ICG Medical arm. each delivers tailored solutions for our candidates and clients from our offices in the UK, Ireland, India, South Africa, China, Philippines, Australia, Canada, and the USA with more office openings on the horizon.