QA Compliance - UK Healthcare

ICG Medical; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

ICG Medical is seeking a QA Compliance Auditor to oversee UK healthcare compliance reviews in Gurugram. The role focuses on evaluating hiring practices, pre-employment checks, and onboarding to ensure adherence to regulatory frameworks and NHS standards.

You will conduct audits, prepare reports, and drive corrective actions across divisions. Responsibilities include maintaining governance records, tracking action plans, and supporting regulatory inspections with a culture of continuous quality

Qualifications

• Attention to detail in QA
• Strong problem solving and decision making
• Clear, concise written and verbal communication
• Positive, proactive approach to quality
• Team-based collaboration for audits
• Understand confidentiality and data protection rules
• Ability to prioritize tasks and work independently
• Experience auditing UK Healthcare Framework standards
• Deep knowledge of NHS framework standards

Responsibilities

• Ensure compliance with NHS and external regulatory standards and company policies
• Assist with audits; plan, conduct and review across divisions
• Review candidate files for QA, identify trends and drive corrective actions
• Maintain governance docs, risk registers and annual internal audit program
• Analyze findings to identify risks and opportunities for improvement
• Produce audit reports, action plans, and monitor progress and re-audits
• Present findings to leadership and governance meetings
• Drive continuous quality improvement across divisions
• Collaborate with registration and maintenance teams to improve audits
• Use audit data to drive evidence-based improvements
• Share learnings from audits and incidents to improve practice
• Provide expert compliance advice and best practices
• Support regulatory registrations updates as needed
• Track site compliance commitments and follow-up actions
• Work with wider site functions to reduce non-compliance
• Lead Quality Review meetings and action tracking
• Support pre- and post-audit activities and follow-ups
• Escalate significant quality or regulatory breaches to management
• Maintain productive relationships across divisions

Skills

Attention to detail

Problem solving

Excellent communication

Positive attitude

Team player

Confidentiality & data protection

Prioritization & initiative

UK Healthcare audits

NHS framework knowledge

Job description

Job Description:

• Job Title: QA Compliance/UK Healthcare Compliance Auditor
• Location: Gurugram, IN
• Working Days: Mon-Fri, 12:30PM – 9:30PM IST

Job Summary:

The QA Auditor supports Quality Improvement, compliance, and audit performance by reviewing hiring practices, pre-employment checks, and onboarding processes to ensure they meet all regulatory, legal, and framework requirements.

Relevant Experience:

• At least 2 years’ experience within Quality Assurance working for UK Healthcare Framework standards
• Experience of performing self-inspections or audits
• Experience of working within a Quality Management System
• Experience working on activities associated with candidate onboarding regulations
• Experience of supporting activities relating to audits and/or regulatory inspections.

Key Roles/Responsibilities:

• Ensure compliance with NHS, and external contractual standards and other relevant regulatory requirements and company Standard
• Assist with audits and contractual quality assurance requirements. Plan, conduct and review audits across the divisions
• Conduct the QA review, of candidate files identifying trends and supporting the implementation of effective corrective actions.
• Maintain governance documentation, risk registers and quality assurance records and develop, implement and oversee the annual Internal audit program.
• Analyze audit findings to identify trends, risks and opportunities for service improvement.
• Produce comprehensive audit reports, action plans and updates. Monitor progress against agreed actions and coordinate re-audits to ensure improvements have been sustained.
• Present audit findings and quality reports to the Group and Clinical Governance meetings.
• Champion a culture of continuous quality improvement across the divisions
• Work collaboratively with the registration and maintenance teams to improve standards and audit outcomes.
• Use audit data and performance metrics to drive evidence-based improvements.
• Promote learning from audits, incidents, complaints and feedback.
• Provide expert advice on compliance and best practice
• Support updates to regulatory agency registrations as applicable.
• Support tracking of site compliance commitments and follow up actions.
• Working with the wider site functions to drive down out of compliance events and implement quality improvements
• Lead Quality Review meetings highlighting areas of concern and development and working to support and track actions that are to be taken.
• Support effective pre-audit preparation and post audit follow up of audits and regulatory inspections.
• Escalate any significant breach of quality or regulatory compliance to Management.
• Maintain productive working relationships between divisions and stakeholders.

Key Competencies: Essential criteria

• Attention to detail
• Problem solving skills
• Excellent communication skills
• Positive, enthusiastic approach
• Team worker
• Good understanding of confidentiality and data protection issues
• Able to prioritize and use own initiative
• Experience of auditing UK Healthcare Framework standards
• Excellent subject specific knowledge of NHS framework standards.

About ICG Medical:

ICG Medical is a leading global healthcare recruiter focused on nurses (all specialties), midwives, and home care/healthcare workers. Our company vision is to improve patient care. The DNA makeup of our business stems from our core values: Open, Family, and Passion. One of our main differentiators is that we care. We establish trusting relationships with our connections and each other. We have fun at work and together we remain focused, grounded, and engaged in our service offering. The business is made up of three recognized healthcare recruitment brands that sit underneath the ICG Medical arm. each delivers tailored solutions for our candidates and clients from our offices in the UK, Ireland, India, South Africa, China, Philippines, Australia, Canada, and the USA with more office openings on the horizon.

Join us at ICG Medical and play a pivotal role in shaping the future of healthcare staffing. If you are a strategic thinker, results-oriented leader, and passionate about making a positive impact in the healthcare industry, we want to hear from you!

Requirements: