Onsite Technical Support Engineer

Greif, Inc.; Chennai District; On-site; INR 350,000 - 480,000; Full time

Job summary

Greif, Inc. is seeking an IT Service Desk professional in Chennai, India, to handle inbound support calls, capture user details in the ticketing system, and route requests as needed. The role includes PC installs, lifecycle management, and asset safeguarding across the organization.

The ideal candidate has a High School diploma with 2–5 years of relevant IT experience, strong customer-service skills, and solid knowledge of Windows and Microsoft Office Suite.

Qualifications

• Typically possesses a High School diploma and 2–5 years of relevant experience.
• General knowledge of IT functions.
• Demonstrated skills in customer service and verbal, written and mathematical skills.
• Demonstrate skills in supporting the Windows operating system in a domain environment.
• Good understanding of Microsoft Office Suite.
• Good attention to detail and ability to maintain confidentiality.

Responsibilities

• Receives inbound service desk calls in a professional and timely manner according to IT Services procedures, with a focus on prompt first call resolution.
• Captures accurate information from users (name, location, contact number, problem description) into the ticketing system.
• Handles user requests within capability, or quickly transfer calls to a senior technician.
• Perform installations and upgrades to computers for new and current colleagues at all levels of the organization.
• Perform PC lifecycle management activities such as receiving hardware, inventorying, migrating end users from their existing PCs to newly leased PCs, wiping data, and returning hardware.
• Properly uses IT asset inventory systems to safeguard computing assets and ensure they are deployed, returned, or disposed of correctly and cost-effectively.
• Evaluates and documents existing end user PC hardware, software, and configuration.
• Loads base Windows image and update with patches.
• Installs software and hardware.
• Perform basic troubleshooting, diagnosis and repair of computer systems, hardware and computer peripherals.
• Recommends policies/procedures to improve ticket resolution times.
• Participates in IT services project teams as requested.
• Perform other duties as assigned.

Skills

Customer service

Verbal and written communication

Mathematical skills

Education

High School diploma

Tools

Windows OS

Microsoft Office Suite

Job description

Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world’s most in demand and fastest-growing industries. With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders.

Learn more about the company's Customized Polymer, Sustainable Fiber, Durable Metal, and Integrated Solutions at www.greif.com and follow Greif on Instagram and LinkedIn.

OUR VISION: To Be the Advantage That Helps Our Customers Win.

OUR PURPOSE: Creating packaging solutions for life’s essentials.

Job Requisition #: 035562

Key Responsibilities

• Receives inbound service desk calls in a professional and timely manner according to IT Services procedures, with a focus on prompt first call resolution.
• Captures accurate information from users (name, location, contact number, problem description) into the ticketing system.
• Handles user requests within capability, or quickly transfer calls to a senior technician.
• Perform installations and upgrades to computers for new and current colleagues at all levels of the organization.
• Perform PC lifecycle management activities such as receiving hardware, inventorying, migrating end users from their existing PCs to newly leased PCs, wiping data, and returning hardware.
• Properly uses IT asset inventory systems to safeguard computing assets and ensure they are deployed, returned, or disposed of correctly and cost-effectively.
• Evaluates and documents existing end user PC hardware, software, and configuration.
• Loads base Windows image and update with patches.
• Installs software and hardware.
• Perform basic troubleshooting, diagnosis and repair of computer systems, hardware and computer peripherals.
• Recommends policies/procedures to improve ticket resolution times.
• Participates in IT services project teams as requested.
• Perform other duties as assigned.

Education and Experience

Typically possesses a High School diploma (or equivalent) and 2-5 years of relevant experience.

Knowledge and Skills

• General knowledge of IT functions required.
• Demonstrated skills in customer service, and verbal, written and mathematical skills.
• Demonstrate skills in supporting the Windows operating system in a domain environment.
• Good understanding of Microsoft Office Suite.
• Good attention to detail, and ability to maintain confidential information is required.

#LI-CB1

At Greif, we believe that our colleagues are the center of our success. Our Total Rewards have a comprehensive focus on well-being and offer a competitive package that enables you to thrive, be engaged, and reach your full potential.

We offer a competitive salary, excellent benefits and opportunity for growth.

EEO Statement: https://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf

Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other any other legally protected characteristic.

For more information read Greif’s Equal Opportunity Policy.

Founded in 1877, Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world’s most demanding and fastest-growing industries. With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials – and creates lasting value for its colleagues, customers, and other stakeholders.