Online Content Moderator

Starfish; Mumbai; Remote; INR 334,800 - 558,000; Full time

Job summary

A fintech company is seeking an Online Content Moderator for a remote role in India, Maharashtra. You will manage social media content, ensuring accurate tagging and responding to FAQs across platforms like LinkedIn and Facebook. The ideal candidate has proven experience in social media management, excellent communication skills, and the ability to work independently. This role is critical for enhancing brand engagement and performance metrics through informed content strategies.

Qualifications

• Proven experience in social media management or operations.
• Strong understanding of social media platforms like LinkedIn and Facebook.
• Excellent written and verbal communication skills.

Responsibilities

• Tag and categorize social media posts accurately.
• Monitor social media channels for engagement opportunities.
• Ensure tagged content adheres to best practices.

Skills

Social media management

Communication skills

Analytical mindset

Detail-oriented

Tools

Social media analytics tools

Job description

Overview

A fintech client is seeking an Online Content Moderator (Remote). This role will be pivotal in managing our social media content, ensuring accurate tagging and responding to FAQs across our primary channels: LinkedIn, Facebook, and Instagram.

Responsibilities

• Tag and categorize social media posts accurately to enhance discoverability and analytics
• Monitor our social media channels for engagement opportunities and respond to FAQs promptly and appropriately
• Ensure that all tagged content adheres to best practices to prevent misclassification that could skew performance metrics
• Work closely with the marketing team to align content strategies and ensure a cohesive brand voice across platforms
• Assist in analyzing social media performance metrics and provide insights to improve engagement and content strategy

Requirements

• Proven experience in social media management or operations
• Strong understanding of social media platforms, particularly LinkedIn, Facebook, and Instagram
• Excellent written and verbal communication skills
• Detail-oriented with a strong analytical mindset
• Ability to work independently and in a team environment
• Familiarity with social media analytics tools is a plus