One Identity Manager Engineer

World Wide Technology; Pune District; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

World Wide Technology, Inc. is seeking an experienced Level 3 One Identity Manager Engineer to join our Managed Services team in Pune.

You will provide advanced support for One Identity Manager (IGA) solutions, troubleshoot complex issues, and ensure identity lifecycle, governance workflows, and target system synchronisation run smoothly and in compliance. The ideal candidate has deep technical expertise in One Identity Manager, strong root cause analysis skills, and can work independently on

Qualifications

• 3–5+ years of hands-on One Identity Manager experience in support/implementation/m managed services.
• Deep knowledge of One Identity Manager data model and object types.
• Experience diagnosing Job Queue/DBQueue issues and job service performance.
• Experience with Synchronisation Editor and schema rules.
• Proficiency in T-SQL/SQL Server for diagnostics and history analysis.
• Understanding of identity lifecycle, provisioning/deprovisioning and reconciliation.
• Experience with IT Shop configuration, RBAC/ABAC and SoD controls.
• Experience with Active Directory/Entra ID integration and troubleshooting.

Responsibilities

• Provide advanced support for One Identity Manager and IGA solutions.
• Troubleshoot complex issues and ensure lifecycle/workflows stay compliant.
• Handle escalations up to Tier 3 and document RCA findings.
• Coordinate with OEM support for upgrades/patch cycles.
• Contribute to knowledge base and automation scripts.

Skills

One Identity Manager

OIM Administration

SQL Server

PowerShell

ServiceNow

ITIL

RBAC/ABAC

Identity Lifecycle

Tools

Synchronization Editor

UNSAccount

DBQueue Processor

VB.NET

Job description

Why WWT?

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners

as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help

public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and

infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring

state-of-the‑art hardware and software—WWT enables clients and partners to conceptualize, test and validate

innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values

and leadership philosophies, has been recognized by Fortune® and Great Place to Work® for its commitment to

innovation, trust and creating a great place to work for all. WWT provides products and services to large

enterprise, global service provider and public sector clients in up to 130 countries across six continents.

Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

WWT has grown in India over the last few years to 500+ employees, increasing its footprints in major cities

including Mumbai, Bengaluru, Hyderabad, Gurgaon & Pune. WWT India is ranked 3rd by Great Place to Work®

for 2026 in mid‑sized category. Want to work with highly motivated individuals on high‑performance teams? Join

WWT today!

What will you be doing?

We are seeking an experienced Level 3 One Identity Manager Engineer to join our Managed Services Day 2

Operations team. You will provide advanced support for One Identity Manager (OIM) Identity Governance and

Administration (IGA) solutions, troubleshoot complex issues, and keep identity lifecycle, governance workflows

and target system synchronisation running smoothly and in compliance. This is primarily a support and

troubleshooting role. The ideal candidate has deep technical expertise in One Identity Manager, strong root cause

analysis skills, and the ability to work independently on escalations that Tier 1 and Tier 2 cannot resolve.

Qualifications

Must have

• 3–5+ years of hands-on experience with One Identity Manager in a support, implementation, or managed services capacity. Experience should show independent handling of escalations, root cause analysis and P1/P2 incidents, not only routine access requests.
• Deep working knowledge of the One Identity Manager data model: Person objects, account definitions, Unified Namespace, UNSAccount, PersonInBaseTree, business roles, dynamic roles, and inheritance.
• Experience diagnosing Job Queue and DBQueue Processor issues, process step failures, and Job Service performance problems.
• Hands-on experience with Synchronisation Editor: sync projects, schema classes, object matching rules, property mapping rules, variable sets, revision filtering, and start-up configurations.
• T-SQL / SQL Server: proficient in querying the Identity Manager database for diagnostics, job history analysis, and orphan account identification.
• Solid understanding of identity lifecycle (joiner-mover-leaver), authoritative source vs. target system concepts, provisioning, deprovisioning, and reconciliation.
• Working experience with IT Shop configuration, approval workflows, RBAC, ABAC, SoD rule management, and access certification campaigns.
• Active Directory, LDAP, and Entra ID integration and troubleshooting.
• Experience raising and working cases with One Identity (OEM) support, and supporting version upgrades and patch cycles.
• Basic scripting knowledge for automation, such as PowerShell, REST APIs and bulk uploads.
• Proficiency with ServiceNow for incident, change, and problem management, and working knowledge of ITIL processes.
• Strong understanding of Windows Server.
• Strong analytical and troubleshooting skills with the ability to work under escalation pressure, manage complex multi-system failures, and diagnose from logs before engaging the OEM
• Excellent written and verbal communication skills, with the ability to work with technical and non-technical stakeholders, document RCA findings and write structured knowledge base articles.

Good to have

• One Identity Manager Technical Specialist certification. Strong hands-on experience is valued equally.
• VB.NET: able to read and debug templates, format scripts and custom scripts in Designer and System Debugger.
• One Identity Manager Implementation Professional certification, or CISSP, CISM or an equivalent IAM/security certification.
• Experience with One Identity Safeguard, CyberArk or other PAM platforms, including the IGA-to-PAM handoff.
• Exposure to AWS EC2 or Azure hosted Identity Manager deployments, and Linux familiarity.
• Experience in regulated industries such as financial services or insurance, with awareness of SOX, GDPR, or equivalent frameworks.
• Prior managed services or multi‑tenant support experience, and experience working with global or cross‑cultural teams

WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.