One Identity Manager Engineer

World Wide Technology, Inc.; Mumbai; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

World Wide Technology, Inc. in Mumbai, India is seeking an experienced Level 3 One Identity Manager Engineer to join our Managed Services Day 2 Operations.

You will handle escalations, perform root-cause analyses, and tackle P1/P2 incidents beyond routine access requests. You will diagnose Job Queue and DBQueue Processor issues, work with Synchronisation Editor configurations, and contribute to ongoing upgrades and automation using PowerShell and REST APIs.

Qualifications

• 3–5+ years of hands-on One Identity Manager experience in a support, implementation, or managed services capacity.
• Deep working knowledge of the One Identity Manager data model: Person objects, account definitions, UNS, and related components.
• Experience diagnosing Job Queue and DBQueue Processor issues, process step failures, and Job Service performance problems.
• Hands-on experience with Synchronisation Editor: sync projects, schema classes, mapping rules, and startup configurations.
• Proficiency in T-SQL / SQL Server for diagnostics, job history analysis, and orphan account identification.
• Strong understanding of identity lifecycle concepts (joiner-mover-leaver) and provisioning/deprovisioning.
• Familiarity with IT Shop configuration, RBAC, ABAC, SoD, and access certification campaigns.
• Experience with Active Directory, LDAP, and Entra ID integration and troubleshooting.
• Experience raising and working cases with One Identity (OEM) support and supporting upgrades/patch cycles.
• Basic scripting knowledge for automation (PowerShell, REST APIs).
• Proficiency with ServiceNow for incident/change/problem management and knowledge of ITIL processes.
• Strong Windows Server knowledge and ability to troubleshoot multi-system failures from logs.
• Excellent written and verbal communication for stakeholder collaboration and documenting RCA findings.

Responsibilities

• Join WWT's Managed Services Day 2 Operations as a Level 3 One Identity Manager Engineer.
• Handle escalations, root cause analysis, and P1/P2 incidents beyond routine requests.
• Diagnose Job Queue and DBQueue Processor issues and improve Job Service performance.
• Work with Synchronisation Editor projects, including schema classes and mapping rules.
• Provide automation support via PowerShell and REST APIs; document fixes and RCA.
• Collaborate with global teams and support OEM cases, upgrades, and patches.

Skills

One Identity Manager

SQL Server

PowerShell

ServiceNow

Active Directory

RBAC

ABAC

Windows Server

Troubleshooting logs

Communication skills

Tools

TA/Solve diagnostics

REST APIs

Job description

Why WWT? World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe. Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities. With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies, has been recognized by Fortune® and Great Place to Work® for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada. WWT has grown in India over the last few years to 500+ employees, increasing its footprints in major cities including Mumbai, Bengaluru, Hyderabad, Gurgaon & Pune. WWT India is ranked 3rd by Great Place to Work® for 2026 in mid-sized category. Want to work with highly motivated individuals on high-performance teams? Join WWT today! What will you be doing? We are seeking an experienced Level 3 One Identity Manager Engineer to join our Managed Services Day 2 Operations team.

Qualifications Must have

• 3–5+ years of hands‑on experience with One Identity Manager in a support, implementation, or managed services capacity. Experience should show independent handling of escalations, root cause analysis and P1/P2 incidents, not only routine access requests.
• Deep working knowledge of the One Identity Manager data model: Person objects, account definitions, Unified Namespace, UNSAccount, PersonInBaseTree, business roles, dynamic roles, and inheritance.
• Experience diagnosing Job Queue and DBQueue Processor issues, process step failures, and Job Service performance problems.
• Hands‑on experience with Synchronisation Editor: sync projects, schema classes, object matching rules, property mapping rules, variable sets, revision filtering, and start‑up configurations.
• T‑SQL / SQL Server: proficient in querying the Identity Manager database for diagnostics, job history analysis, and orphan account identification.
• Solid understanding of identity lifecycle (joiner-mover-leaver), authoritative source vs. target system concepts, provisioning, deprovisioning, and reconciliation.
• Working experience with IT Shop configuration, approval workflows, RBAC, ABAC, SoD rule management, and access certification campaigns.
• Active Directory, LDAP, and Entra ID integration and troubleshooting.
• Experience raising and working cases with One Identity (OEM) support, and supporting version upgrades and patch cycles.
• Basic scripting knowledge for automation, such as PowerShell, REST APIs and bulk uploads.
• Proficiency with ServiceNow for incident, change, and problem management, and working knowledge of ITIL processes.
• Strong understanding of Windows Server.
• Strong analytical and troubleshooting skills with the ability to work under escalation pressure, manage complex multi‑system failures, and diagnose from logs before engaging the OEM.
• Excellent written and verbal communication skills, with the ability to work with technical and non-technical stakeholders, document RCA findings and write structured knowledge base articles.

Good to have

• One Identity Manager Technical Specialist certification. Strong hands‑on experience is valued equally.
• VB.NET: able to read and debug templates, format scripts and custom scripts in Designer and System Debugger.
• One Identity Manager Implementation Professional certification, or CISSP, CISM or an equivalent IAM/security certification.
• Experience with One Identity Safeguard, CyberArk or other PAM platforms, including the IGA‑to‑PAM handoff.
• Exposure to AWS EC2 or Azure hosted Identity Manager deployments, and Linux familiarity.
• Experience in regulated industries such as financial services or insurance, with awareness of SOX, GDPR, or equivalent frameworks.
• Prior managed services or multi‑tenant support experience, and experience working with global or cross‑cultural teams

WWT is an Equal Opportunity Employer

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