One Identity Manager Engineer

World Wide Technology; India; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

World Wide Technology, Inc. seeks an experienced Level 3 One Identity Manager Engineer for its Managed Services Day 2 Operations. You will provide advanced support for OIM IGA solutions, troubleshoot complex issues, and ensure identity lifecycle and synchronization across systems with strong root cause analysis.

The role emphasizes independent escalations, collaboration with global teams, and documentation of RCA findings. A strong background in Windows Server and IAM tooling is expected.

Qualifications

• 3–5+ years of hands-on One Identity Manager experience in support, implementation, or managed services.
• Deep knowledge of One Identity Manager data model including Person objects, UNS, and RBAC concepts.
• Experience diagnosing Job Queue/DBQueue issues and Job Service performance problems.
• Hands-on experience with Synchronisation Editor and related configurations.
• Proficiency in T-SQL/SQL Server for diagnostics and history analysis.
• Understanding of identity lifecycle (joiner-mover-leaver) and provisioning/deprovisioning.
• Experience with IT Shop configuration, approval workflows, and access governance concepts.
• Experience with Active Directory/Entra ID integration and troubleshooting.
• Experience raising cases with One Identity OEM and supporting upgrades/patch cycles.
• Basic scripting for automation (PowerShell, REST APIs).
• Proficiency with ServiceNow for incident/change/problem management and ITIL processes.
• Strong Windows Server knowledge.
• Excellent problem-solving and stakeholder communication skills.

Responsibilities

• Provide advanced support for One Identity Manager across IAM governance and administration.
• Troubleshoot complex issues and maintain identity lifecycle, governance workflows, and target system synchronization.
• Independently handle escalations that Tier 1/2 cannot resolve.
• Collaborate with cross-functional teams and document RCA findings.

Skills

One Identity Manager

Root cause analysis

Troubleshooting complex escalations

Active Directory/Entra ID

PowerShell scripting

SQL Server/TSQL

ITIL processes

ServiceNow

Documentation & RCA writing

Communication with stakeholders

Tools

PowerShell

REST APIs

Designer and System Debugger

VB.NET

Job description

Why WWT?

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe. Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities. With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies, has been recognized by Fortune® and Great Place to Work® for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada. WWT has grown in India over the last few years to 500+ employees, increasing its footprints in major cities including Mumbai, Bengaluru, Hyderabad, Gurgaon & Pune. WWT India is ranked 3rd by Great Place to Work® for 2026 in mid-sized category. Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What will you be doing?

We are seeking an experienced Level 3 One Identity Manager Engineer to join our Managed Services Day 2 Operations team. You will provide advanced support for One Identity Manager (OIM) Identity Governance and Administration (IGA) solutions, troubleshoot complex issues, and keep identity lifecycle, governance workflows and target system synchronisation running smoothly and in compliance. This is primarily a support and troubleshooting role. The ideal candidate has deep technical expertise in One Identity Manager, strong root cause analysis skills, and the ability to work independently on escalations that Tier 1 and Tier 2 cannot resolve.

Qualifications

• 3-5+ years of hands-on experience with One Identity Manager in a support, implementation, or managed services capacity. Experience should show independent handling of escalations, root cause analysis skills, and the ability to work independently on escalations that Tier 1 and Tier 2 cannot resolve.
• Deep working knowledge of the One Identity Manager data model: Person objects, account definitions, Unified Namespace, UNSAccount, PersonInBaseTree, business roles, dynamic roles, and inheritance.
• Experience diagnosing Job Queue and DBQueue Processor issues, process step failures, and Job Service performance problems.
• Hands-on experience with Synchronisation Editor: sync projects, schema classes, object matching rules, property mapping rules, variable sets, revision filtering, and start-up configurations.
• T-SQL / SQL Server: proficient in querying the Identity Manager database for diagnostics, job history analysis, and orphan account identification.
• Solid understanding of identity lifecycle (joiner-mover-leaver), authoritative source vs. target system concepts, provisioning, deprovisioning, and reconciliation.
• Working experience with IT Shop configuration, approval workflows, RBAC, ABAC, SoD rule management, and access certification campaigns.
• Active Directory, LDAP, and Entra ID integration and troubleshooting.
• Experience raising and working cases with One Identity (OEM) support, and supporting version upgrades and patch cycles.
• Basic scripting knowledge for automation, such as PowerShell, REST APIs and bulk uploads.
• Proficiency with ServiceNow for incident, change, and problem management, and working knowledge of ITIL processes.
• Strong understanding of Windows Server.
• Strong analytical and troubleshooting skills with the ability to work under escalation pressure, manage complex multi-system failures, and diagnose from logs before engaging the OEM
• Excellent written and verbal communication skills, with the ability to work with technical and non-technical stakeholders, document RCA findings and write structured knowledge base articles.

Good to have

• One Identity Manager Technical Specialist certification. Strong hands-on experience is valued equally.
• VB.NET: able to read and debug templates, format scripts and custom scripts in Designer and System Debugger.
• One Identity Manager Implementation Professional certification, or CISSP, CISM or an equivalent IAM/security certification.
• Experience with One Identity Safeguard, CyberArk or other PAM platforms, including the IGA-to-PAM handoff.
• Exposure to AWS EC2 or Azure hosted Identity Manager deployments, and Linux familiarity.
• Experience in regulated industries such as financial services or insurance, with awareness of SOX, GDPR, or equivalent frameworks.
• Prior managed services or multi-tenant support experience, and experience working with global or cross-cultural teams