On-Site Support Engineer (AOI and SPI Inspection Equipment)

Nmtronics India; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

NMTronics India Pvt. Ltd. Narasapura (Bangalore), India is seeking an On-Site Support Engineer with strong Koh Young AOI/SPI experience. The role requires hands-on SMT process knowledge, software troubleshooting, and independent on-site service at customer facilities in Karnataka.

You will diagnose issues, optimize inspection parameters, and coordinate with cross-functional teams to ensure high equipment availability and production quality.

Qualifications

• Diploma or degree in electronics or related engineering.
• Experience with SMT manufacturing and AOI/SPI equipment.
• Hands-on Koh Young AOI/SPI knowledge and troubleshooting.
• Strong analytical and communication abilities.

Responsibilities

• Provide on-site technical support for Koh Young AOI/SPI systems.
• Perform preventive and corrective maintenance to minimize downtime.
• Troubleshoot hardware, software, and application issues on site.
• Create service reports, logs, and preventive maintenance records.
• Coordinate with internal teams and customers for escalations.

Skills

SMT manufacturing

AOI/SPI inspection

Koh Young equipment

Analytical skills

Communication skills

Independent field service

Education

Diploma or Bachelor's degree in Electronics, Electrical, Instrumentation, Mechatronics, or related engineering

Tools

Koh Young AOI/SPI software

Job description

On-Site Support (OSS) Engineer

AOI/SPI Inspection Equipment (Koh Young)

NMTronics India Pvt. Ltd. Narasapura (Bangalore), India

Job Summary:

We are looking for a technically competent and self-driven Service Engineer / Process Expert to provide on-site support for Koh Young AOI and SPI inspection equipment at the customer's Narasapura, Karnataka facilities. The role requires strong knowledge of SMT manufacturing processes, AOI/SPI programming, application support, software operation, and hardware troubleshooting to ensure equipment availability, inspection quality, and smooth production operations.

The candidate must be capable of working independently, diagnosing technical issues, and coordinating with the customer and internal technical teams to resolve problems efficiently.

Key Responsibilities:

1. Equipment Service and Maintenance

• Provide on-site technical support for Koh Young AOI and SPI inspection systems.
• Perform preventive maintenance, equipment health checks, and corrective maintenance.
• Troubleshoot hardware issues related to cameras, lighting, sensors, motion systems, electrical components, and other machine assemblies.
• Diagnose equipment errors, minimize downtime, and ensure machine availability.
• Coordinate with internal service teams for escalations and complex technical issues.

2. SMT Process and Inspection Expertise

• Possess a good understanding of the SMT manufacturing process, including solder paste printing, component placement, and reflow soldering.
• Understand AOI and SPI inspection principles, functions, capabilities, and limitations.
• Analyze inspection results and identify process-related defects such as insufficient/excess solder paste, bridging, component misalignment, polarity issues, and soldering defects.
• Support root cause analysis and recommend corrective actions to improve process quality and reduce false calls.

3. Application Support and Programming

• Create, modify, optimize, and maintain AOI/SPI inspection programs.
• Perform new product introduction (NPI), product changeover, and program validation.
• Optimize inspection parameters, thresholds, and defect classification to improve detection performance and reduce false calls.
• Support inspection recipe management and ensure program accuracy and repeatability.
• Provide application support to production and quality teams to achieve reliable inspection results.

4. Software and System Handling

• Operate and troubleshoot Koh Young inspection software and related system functions.
• Analyze inspection data, defect images, measurement results, and system logs.
• Support software configuration, backups, program management, and system recovery as applicable.
• Identify software-related issues and coordinate with the appropriate technical team for resolution.

5. Customer Coordination and Reporting

• Act as the primary on-site technical contact for Koh Young inspection equipment.
• Respond promptly to production and quality-related technical issues.
• Maintain service records, preventive maintenance reports, issue logs, and troubleshooting documentation.
• Communicate technical findings, corrective actions, and recurring issues to the customer and management.
• Follow site safety requirements, service procedures, and customer quality standards.

Required Skills and Qualifications:

• Diploma or Bachelor's degree in Electronics, Electrical, Instrumentation, Mechatronics, or a related engineering discipline.
• Experience in SMT manufacturing and AOI/SPI inspection equipment support.
• Hands-on knowledge of Koh Young AOI/SPI equipment, including programming and application troubleshooting.
• Good understanding of SMT processes, inspection methodologies, and common production defects.
• Ability to troubleshoot hardware, software, and application-related issues systematically.
• Strong analytical, problem-solving, and communication skills.
• Ability to work independently at the customer site with minimal supervision.
• Willingness to coordinate with cross-functional teams and support production requirements.

Key Performance Expectations:

• Minimize equipment downtime and improve machine availability.
• Ensure accurate and reliable AOI/SPI inspection performance.
• Reduce false calls and support effective defect detection.
• Resolve routine technical issues independently and elevate complex issues appropriately.
• Maintain customer satisfaction through timely support and professional communication.
• Ensure proper documentation and adherence to preventive maintenance schedules.

Preferred Candidate Profile:

A self-motivated, hands-on engineer with strong Koh Young AOI/SPI equipment knowledge, sound SMT process understanding, application programming skills, and the ability to independently manage on-site technical support at the Narasapura, Karnataka customer facility.