Offshore CRM Developer For US Client

Data Core Systems; Kolkata District; Híbrido; INR 1 200 000 - 2 400 000; Tempo integral

Resumo da oferta

Data Core Systems is seeking a CRM Developer to design and configure the Microsoft Dynamics 365 CE CRM environment, integrate with back-office and payment gateways, and deliver solutions within an Agile backlog. You will collaborate with technical leads and project managers to ensure timely, high-quality deployments.

You should have 5+ years in Dynamics 365 CE, 3+ years React, Power Automate, and Power BI, along with MB-910/MB-230/PL-400 style certifications.

Qualificações

• 5+ years in developing and configuring MS Dynamics 365 CE CRM.
• 3+ years configuring Dynamics 365 Customer Service including Omnichannel.
• 7+ years of .NET development for Dynamics CE plugins.
• 3+ years of REACT development experience.
• 3+ years of Power Automate and 2+ years of PowerBI.

Responsabilidades

• Configure and develop the MS Dynamics 365 CE CRM system per Agile backlog.
• Collaborate with leads, PMs, and stakeholders for successful delivery.
• Integrate Dynamics 365 CE with Contact Center apps, SAP, and payment gateways.
• Lead CI/CD pipelines and lifecycle documentation adherence.
• Provide training and promote user adoption of Dynamics 365 CE solutions.

Conhecimentos

Agile delivery

Cross-functional collaboration

Analytical thinking

Communication

Team leadership

Formação académica

Dynamics 365 Fundamentals (MB-910)

Power Platform + Dynamics 365 Core (MB-200)

Power Platform App Maker Associate (PL-100)

Dynamics 365 Customer Service Functional Consultant Associate (MB-230)

Power Platform Developer Associate (PL-400)

Power Platform Functional Consultant Associate (PL-200)

Dynamics 365 + Power Platform Solution Architect Expert (PL-600)

Microsoft MVP recognized

MS Dynamics Fast Track recognized architect

Ferramentas

Dynamics 365 CE

Power Platform

React

Power Automate

Power BI

Dynamics 365 Customer Service

Descrição da oferta de emprego

Customer Relationship Management (CRM) Developer

Description of Duties

• Configure and develop the PTCs Microsoft CE CRM system based on the functional and technical tasks developed as part of an Agile Backlog process.
• Collaborate with technical leads, project managers, and other stakeholders to ensure successful project delivery.
• Work closely with and be a member of a team led as assigned by the PTC to implement solutions as defined.
• Support the Function Lead in the definition of functional requirements for integrating Dynamics 365 CE with Contact Center applications, self-service portals, SAP, and payment gateways.
• Under the direction of the Microsoft CRM CE Sr Developer / Designer:
• Ensure the seamless integration, best in class performance, and efficient data flow across systems.
• Support the development of training programs for end-users to ensure effective use of Dynamics 365 CE solutions.
• Promote user adoption through effective change management and support.
• Provide ongoing support and optimization for Dynamics 365 CE solutions.
• Identify and implement improvements to enhance system functionality and user experience.
• Configure Dynamics 365 CE applications to meet specific business requirements.
• Configure Dynamics 365 Customer Service functionality including Channels, Workstreams, Unified Routing, etc. for Omnichannel features.
• Work with technical teams to ensure customizations and integrations are aligned with functional needs.
• Build and work with Continuous Integration and Continuous Delivery Pipelines and operate within Application Lifecycle Management best practices, PTC Standards, and PTC Software Development Lifecycle documentation.
• Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients.
• Lead and participate in project team activities for system work efforts related to enterprise systems.
• Work independently to accomplish the tasks and duties assigned.
• Adhere to and follow all PTC standards, policies, and procedures.
• Utilize various software and/or technology tools to perform job duties.
• Perform tasks and other duties as related to this position and role and assigned by the PTC.

3. Required Versus Preferred Qualifications:

Minimum Experience

• 5+ years experience in developing and configuring business applications within the MS Dynamics 365 CE CRM landscape.
• 3+ experience configuring Dynamics 365 Customer Service functionality including Omnichannel, Unified Routing, PCF, etc.
• 7+ years of .Net experience writing plug in code for Dynamics CE.
• 3+ years of REACT experience.
• 3+ years of Power Automate experience.
• 2+ years of PowerBI experience.

Desired Skillset

• Deep understanding of Dynamics 365 CE capabilities including Dynamics 365 Customer Service, including customization, configuration, and user management.
• Strong knowledge of Contact Center applications (e.g., Telephony & IVR based solutions), self-service web portals, and native mobile applications.
• Requires advanced knowledge of Dynamics 365 CE functionalities and a proven track record of successfully delivering at least 2 Dynamics CE implementation projects for high volume contact centers.
• Requires hands on experience with integrating Dynamics 365 CE with back-office systems (e.g., ERP) and payment gateways.
• Familiarity with Agile development methodologies.
• Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint, plus proficient in Microsoft ADO Testing Module.
• Soft Skills:
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to lead and collaborate with cross-functional teams.
• Detail-oriented with strong organizational and project management skills.
• Additional beneficial skills include:
• Enterprise Business Solutions, specifically SAP projects
• ITIL / ITSM practices and methodologies

Certifications / Education

• This role should have the following certifications:
• Dynamics 365 Fundamentals (MB-910).
• Microsoft Power Platform + Dynamics 365 Core (MB-200).
• Power Platform App Maker Associate (PL-100).
• Dynamics 365 Customer Service Functional Consultant Associate (MB-230).
• Power Platform Developer Associate (PL-400)
• This role should be working towards the following certifications:
• Power Platform Functional Consultant Associate (PL-200).
• Dynamics 365 + Power Platform Solution Architect Expert (PL-600).
• MS Dynamics Fast Track recognized architect.
• Microsoft Most Valuable Professional (MVP) recognized.

4. Project Objectives: Continued development of the Journi Applications and functionality

5. Expected Duration: 12+ months

6. Desired Start Date: ASAP

7. Work Schedule and Time-Zone Expectations: US Eastern

8. On-Shore or Off-Shore Resource: Off-Shore Resourc