Officer/Senior Officer-Operations

National E-Governance Services Limited; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

National E-Governance Services Limited in Bangalore seeks an Officer/Senior Officer for the Operations Department to handle KYC, entity registration, and user authentication in a fully computerised environment. The role requires knowledge of SaaS and cloud-based applications, with 1–5 years in banking or financial services and strong communication skills.

The incumbent will support DDE transactions, ensure data quality, and comply with IBC 2016 regulations, while coordinating with diverse

Qualifications

• Graduate/Postgraduate in any discipline, preferably with exposure to Insolvency and Bankruptcy Code and technology.
• Knowledge of IBC, 2016 and related regulations is desirable.
• Experience in banks/financial services sector preferred, 1–5 years.

Responsibilities

• Carry out day-to-day activities related to Information Utility operations such as KYC formalities, entity registration, and authentication of information by users.
• Support DDE transactions and resolve user issues in IU operations.
• Maintain SaaS and cloud-based business applications and CRMs; ensure data accuracy and compliance.

Skills

Excellent communication

Teamwork

MS Office

CRM/AI Tools

IBC 2016 knowledge

ISMS exposure

Analytical skills

Banking operations knowledge

Customer-facing

Ownership & accountability

Education

Graduate/Postgraduate

Exposure to Insolvency and Bankruptcy Code

Tools

CRMS

Job description

FOR THE POSITION OF OFFICER/SENIOR OFFICER FOR OPERATIONS DEPARTMENT

National E-Governance Services Ltd. (NeSL) is an Information Utility (IU), registered with Insolvency & Bankruptcy Board of India (IBBI) under IBC, 2016, for its Operations Department is looking for candidates to work in a completely computerised environment, with knowledge and experience in IBC, 2016 & allied Regulations and Banking domain, especially loans/advances & in Information Technology.

Position Name

Officer/Senior Officer

Job Description

As an Officer in IU Operations the candidate should be able to carry out day-to-day activities related to Information Utility operations like- completion of KYC formalities, entity registration, facilitating authentication of information by users, supporting DDE transactions, resolving issues raised by the users related to IU operations, rectification of errors in submission of information etc. The candidate should be well-versed with technical know-hows of Software as a Service (SaaS) and cloud-based business applications and CRMs.

Age

not more than 30 years

Qualification

Graduate/Postgraduate in any discipline, preferably with exposure to Insolvency and Bankruptcy Code and technology, in any capacity.

Experience

1 to 5 years of work experience in banks/ in the financial services sector/service industry (may be relaxed for suitable candidates)

Skill Sets / Requirements

• Excellent command in communication and drafting skills.
• Ability to work in a team, strong understanding of requirements of the client/reporting officers and provide the most effective solution.
• Proficiency in working with MS-Office (Word, Excel and Power point)
• Knowledge of CRMS/AI Tools
• Knowledge of IBC, 2016
• Exposure to the ISMS environment preferred.
• Result oriented approach with a go-getter attitude
• Strong analytical and problem-solving skills with attention to detail and accuracy.
• Understanding of banking operations, lending processes, and loan documentation.
• Familiarity with SaaS platforms, digital workflows, and technology-driven operations.

Ability to effectively manage user queries and engage with diverse stakeholders.

• Strong process orientation with a focus on compliance, data quality, and accuracy.
• Knowledge of KYC/AML requirements and digital onboarding processes will be an added advantage.
• Ability to identify operational risks and support process improvement initiatives.
• Capability to handle multiple tasks effectively while meeting timelines and service standards.
• Strong interpersonal skills and ability to work collaboratively in a dynamic environment.
• High level of ownership, accountability, and customer-centricity.
• Quick learner with the ability to adapt to changing business, regulatory, and technology environments.

Work Location

Bangalore