Chief Operating Officer

National E-governance Services Limited; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

National E-governance Services Limited in Bengaluru seeks a Chief Operating Officer (COO) & Head Risk to lead operational excellence and risk management across the organization. The role oversees Operations, Customer Success, Finance, HR, Legal & Compliance, Information Security, and Enterprise Risk Management, driving a scalable operating model and strong governance.

Ideal candidates bring 25+ years of experience with 10+ years in senior leadership, plus deep exposure to banking/financial

Qualifications

• 25+ years of professional experience with 10+ years in senior leadership roles.
• Experience in Banking, Financial Services, FMI, FinTech or related sectors.
• Strong understanding of Indian financial services ecosystem and regulations.
• Experience managing Operations, Finance, Risk, Compliance, Legal, IT and HR.
• Exposure to IBC, financial sector rules, digital platforms and governance.
• Demonstrated success in organizational transformation and growth.

Responsibilities

• Lead strategic leadership and drive growth across NeSL's roadmap.
• Oversee service excellence, process optimization, and customer experience.
• Direct financial planning, budgeting, and performance monitoring.
• Own enterprise risk management and resilience across functions.
• Ensure governance, regulatory compliance, and stakeholder engagement.

Skills

Strategic leadership

Stakeholder management

Regulatory compliance

Operations leadership

Risk management

Education

Graduate degree

Postgraduate in Management/Finance

Job description

Job Description

Chief Operating Officer (COO) & Head Risk

Location: Bengaluru

Reporting To: Managing Director & CEO

Role Purpose: The COO & Head Risk will drive operational excellence, growth, risk management, and organizational effectiveness at NeSL. Working closely with the MD & CEO, the incumbent will support the execution of strategic objectives, strengthen stakeholder relationships, ensure regulatory compliance, and build a scalable and efficient operating model aligned with NeSL's role as a critical financial market infrastructure institution. The role will provide leadership across Operations, Customer Success, Finance, Human Resources, Legal & Compliance, Information Security, and Enterprise Risk Management functions. The COO will also be part of relevant internal committees.

Key Responsibilities

Strategic Leadership & Business Growth

• Support the MD & CEO in developing and executing NeSL's strategic roadmap and growth initiatives.
• Drive adoption and expansion of NeSL's services across existing and emerging market segments.
• Represent NeSL before regulators, industry forums, and key stakeholders.
• Oversee organizational performance against business, operational, and financial objectives.

Operations & Service Excellence

• Provide overall leadership for efficient, secure, reliable, and scalable service delivery.
• Drive process optimization, automation, digital transformation, and continuous improvement
• Establish and monitor performance metrics, service standards, and customer experience benchmarks.
• Ensure effective operational controls and timely resolution of stakeholder concerns.

Financial Management

• Oversee financial planning, budgeting, financial compliance, resource allocation, cost management, and business performance monitoring.
• Support achievement of revenue, profitability, and operational efficiency goals.
• Assist the MD & CEO and Board in strategic financial decision-making.

Enterprise Risk Management

• Lead the organization's enterprise risk management framework and promote a strong risk-aware culture.
• Ensure identification, assessment, monitoring, and mitigation of strategic, operational, financial, technology, information security, regulatory, reputational, and people-related risks.
• Maintain & review periodic risk register, Present key risk updates and mitigation strategies to the MD & CEO, Board Committees, and governance forums.
• Collaborate with Risk, Audit, Compliance, Technology, and Information Security teams to enhance organizational resilience.

Governance, Compliance & Stakeholder Management

• Ensure compliance with all applicable regulatory, legal, and governance requirements.
• Maintain effective engagement with regulators and industry bodies, including IBBI, RBI, and other stakeholders.
• Strengthen internal controls, policy frameworks, governance practices, and ethical standards across the organization.

People Leadership & Technology Enablement

• Lead and mentor senior leadership teams while fostering a high-performance, customer-centric, and collaborative culture.
• Drive talent development, succession planning, leadership capability building, and employee engagement.
• Work closely with Technology, Information Security, and other functional teams to support and deliver key organizational priorities.

Experience & Eligibility

• Minimum 25 years of professional experience, including at least 10 years in senior leadership roles with enterprise-wide responsibilities.
• Proven experience in Banking, Financial Services, Financial Market Infrastructure, FinTech, Credit Information, Insolvency Ecosystem, Regulatory Institutions, or related sectors.
• Strong understanding of the Indian financial services ecosystem, regulatory environment, and stakeholder landscape.
• Experience managing multiple corporate functions, including Operations, Finance, Risk, Compliance, Legal, Technology, Information Security, and Human Resources.
• Exposure to the Insolvency and Bankruptcy Code (IBC), financial sector regulations, digital platforms, and governance frameworks will be advantageous.
• Demonstrated success in organizational transformation, business growth, and stakeholder engagement.

Key Competencies

• Strong strategic leadership with the ability to translate vision into execution and drive organizational growth.
• Proven experience in leading transformation initiatives, improving operational excellence, and strengthening governance frameworks.
• Excellent stakeholder management skills with the ability to engage effectively with regulators, financial institutions, industry bodies, and senior executives.
• Demonstrated capability to identify and manage enterprise risks while ensuring regulatory compliance and sound decision-making.
• Strong people leadership skills with a track record of building, mentoring, and leading high-performing teams.
• Excellent communication, negotiation, and influencing skills, coupled with high integrity and professional credibility.

Educational Qualifications

• Graduate degree from a recognized university.
• Postgraduate qualification in Management, Finance, Banking, Economics, Law, Technology, or related disciplines preferred.
• Professional certifications in Risk Management, Finance, Information Security, Technology, or Corporate Governance will be an added advantage.

Age Profile: Upto 55 year as on 31st October 2026.