Officer-Housing Loan Operations

Ujjivan Small Finance Bank Ltd.

Agartala

On-site

INR 350,000 - 550,000

Full time

2 days ago

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Job summary

Ujjivan Small Finance Bank Ltd. is seeking an Officer – Housing Loan Operations to coordinate with branches, vendors, and Cash Group for timely funding and SLA-compliant loan processing. The role emphasizes accurate financial transactions, data integrity, and customer grievance resolution.

The position reports to Specialist–Asset Operations and requires familiarity with Finacle and CRM tools, as well as proficiency in MS Excel/Word to manage daily MIS and transaction records.

Qualifications

Graduate in any discipline.
2+ years of experience; fresher can be considered if they possess the required educational qualifications and aptitude.
Sound knowledge of banking ops processes.

Responsibilities

Process loan within the agreed SLA.
Publish daily MIS to support Business.
Address and resolve branch grievances within defined timelines.
Maintain accuracy in loan-related financial transactions and ledgers.
Dispatch customer collaterals on loan closures.

Skills

Banking operations

Communication skills

Problem solving

Decision making

Interpersonal skills

Education

Graduate in any discipline

Tools

Finacle

CRM applications

Siebel

MS Excel

MS Word

Job description

POSITION DESCRIPTION

JOB TITLE : Officer – Housing Loan Operations

GRADE : DM-I

DEPARTMENT : Operations

LOCATION : RO

SUB-DEPARTMENT : Asset Ops

TYPE OF POSITION : Full-time

REPORTS TO : Specialist–Asset Operations

REPORTING INTO

ROLE PURPOSE & OBJECTIVE

Coordinate with business and Vendor for meeting daily productivity against business targets
Coordinate between Cash Group and Operations for accurate funding
To resolve customer grievances
Ensure adherence to process and regulatory compliance
SIZE OF THE ROLE

FINANCIAL SIZE

NON-FINANCIAL SIZE

KEY DUTIES & RESPONSIBILITIES OF THE ROLE

Business/ Financials

Process loan within the agreed SLA
Publish daily MIS to support Business

Customer

Ensure the branch grievances are addressed and resolved within the stipulated time frame.
Maintain accuracy in Financial Transactions viz. Loan Amount, Processing Fee, Insurance, and other income and expenses ledgers.
Timely dispatch of customer collaterals on loan closures

Internal Process

Tally the Branch Working Date, Cash In Hand & Operations ledgers daily.
Monitor records unit to ensure process compliance and Customer confidentiality
Audit of high value documents
Monitoring of physical documents against image based processing
Monitoring of post disbursal documents (Ro copy etc.)
Scrutinize property document against the legal opinion report.

Learning & Innovation

Update self about SOP’s pertaining to the transactions handled.
Complete all mandatory self- learning modules in Swayam and attend all classroom trainings nominated to.

MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS

Educational

Qualifications

Graduate in any discipline

Experience

2+ years of experience; fresher can be considered if they possess the required educational qualifications and aptitude

Certifications

Functional Skills

Sound functional knowledge of banking ops processes
Conversant with core banking applications (Finacle preferred) and CRM applications
Working knowledge of workflow applications such as Siebel, FCRM etc.
Usage of MS Excel and MS Word

Behavioral Skills