Officer, Customer Service Officer, Consumer Banking Group

DBS Bank; Patha Cuddapah; On-site; INR 180,000 - 320,000; Full time

Job summary

DBS Bank in India is seeking an Operations professional to deliver exceptional customer service across branches and digital channels. You will process transactions, support onboarding, and promote banking products while adhering to AML/KYC requirements.

The role requires a secondary school qualification, experience in banking operations, and the ability to work shifts and weekends in a fast-paced environment. Join a supportive team at DBS Bank in Cuddapah.

Qualifications

• Secondary qualification is required
• Experience in customer service or banking operations
• Proficiency with banking systems and Microsoft Office tools
• Willingness to work flexible hours including shifts and weekends

Responsibilities

• Deliver exceptional customer service across branches, contact centers, and digital channels
• Process customer transactions accurately while complying with policies and regulations
• Resolve inquiries and complaints promptly, escalating complex issues as needed
• Maintain accurate records of interactions and transactions per bank procedures
• Assist onboarding and account opening processes with complete documentation
• Cross-sell and promote banking products based on customer needs
• Collaborate with teammates and departments to ensure seamless service delivery
• Adhere to AML and KYC requirements
• Participate in training to enhance product knowledge and service skills
• Contribute to achieving team targets and SLAs

Skills

Customer service

Banking operations

Communication skills

Multitasking

Microsoft Office

Attention to detail

Teamwork

Flexibility

Education

Secondary school qualification

Tools

Banking systems

Job description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

• Deliver exceptional customer service across multiple distribution channels including branches, contact centers, and digital platforms
• Process customer transactions accurately and efficiently while maintaining compliance with bank policies and regulatory requirements
• Resolve customer inquiries and complaints in a timely manner, escalating complex issues to appropriate departments when necessary
• Maintain accurate records of customer interactions and transactions in accordance with bank procedures
• Support customer onboarding and account opening processes, ensuring all documentation is complete and verified
• Cross-sell and promote banking products and services to customers based on their financial needs
• Collaborate with team members and other departments to ensure seamless service delivery
• Adhere to anti-money laundering (AML) and know-your-customer (KYC) requirements
• Participate in training programs to enhance product knowledge and service skills
• Contribute to achieving team targets and service level agreements

Requirements

• Secondary school qualification or equivalent
• Proven experience in customer service or banking operations
• Strong communication and interpersonal skills
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment
• Proficiency in using banking systems and Microsoft Office applications
• Attention to detail and commitment to accuracy
• Customer-focused mindset with problem-solving abilities
• Willingness to work flexible hours including shifts and weekends as required
• Ability to work collaboratively within a team environment

Location

Cuddapah

Job

Operations

Schedule

Regular

Employee Status

Full time

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.