Officer, Customer Service Officer, Consumer Banking Group

DBS; Patha Cuddapah; On-site; INR 300,000 - 420,000; Full time

Job summary

DBS in Patha Cuddapah is seeking an Operations professional to deliver exceptional customer service across branches, contact centers, and digital platforms.

You will handle transactions, onboarding, regulatory compliance, and problem resolution while supporting onboarding, AML/KYC, and cross-selling products; work with teams to meet service levels.

Qualifications

• Secondary school qualification or equivalent.
• Proven experience in customer service or banking operations.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks and prioritize in a fast-paced environment.
• Proficiency in using banking systems and Microsoft Office applications.

Responsibilities

• Deliver exceptional customer service across branches, contact centers, and digital channels.
• Process customer transactions accurately while complying with policies and regulations.
• Resolve inquiries and complaints promptly, escalating when needed.
• Maintain accurate records of interactions and transactions.
• Support onboarding and account opening with verified documentation.
• Cross-sell banking products based on customers' financial needs.
• Collaborate with teams to ensure seamless service delivery.
• Adhere to AML and KYC requirements.
• Participate in training to enhance product knowledge and skills.
• Contribute to team targets and service level agreements.

Skills

Clear communication

Interpersonal skills

Customer service

Multitasking

Attention to detail

Education

Secondary school qualification

Tools

Banking systems

Microsoft Office

Job description

Responsibilities

• Deliver exceptional customer service across multiple distribution channels including branches, contact centers, and digital platforms
• Process customer transactions accurately and efficiently while maintaining compliance with bank policies and regulatory requirements
• Resolve customer inquiries and complaints in a timely manner, escalating complex issues to appropriate departments when necessary
• Maintain accurate records of customer interactions and transactions in accordance with bank procedures
• Support customer onboarding and account opening processes, ensuring all documentation is complete and verified
• Cross-sell and promote banking products and services to customers based on their financial needs
• Collaborate with team members and other departments to ensure seamless service delivery
• Adhere to anti-money laundering (AML) and know-your-customer (KYC) requirements
• Participate in training programs to enhance product knowledge and service skills
• Contribute to achieving team targets and service level agreements

Requirements

• Secondary school qualification or equivalent
• Proven experience in customer service or banking operations
• Strong communication and interpersonal skills
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment
• Proficiency in using banking systems and Microsoft Office applications
• Attention to detail and commitment to accuracy
• Customer-focused mindset with problem-solving abilities
• Willingness to work flexible hours including shifts and weekends as required
• Ability to work collaboratively within a team environment

Location: Cuddapah

Job: Operations

Schedule: Regular

Employee Status: Full time

Benefits

• We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

DBS is more than a bank — we're shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world. DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 15 consecutive years from 2009 to 2023. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.