Officer, Customer Service Officer, Consumer Banking Group

DBS Bank Ltd; Erode; Remote; INR 350,000 - 520,000; Full time

Job summary

DBS Group Holdings Ltd in Gobichettipalayam is seeking a dedicated Customer Service Officer for our Consumer Banking Group. The role focuses on handling customer service requests, account inquiries, and processing banking transactions in a compliant, timely manner.

The ideal candidate has 2–4 years of banking experience, strong interpersonal and communication skills, and the ability to build lasting relationships with clients.

Qualifications

• 2-4 years Banking Experience.
• Graduate preferably Banking/Commerce.
• Excellent interpersonal and communication skills.
• Ability to build strong relationships with clients.
• Responsible and reliable.
• Ability to meet deadlines.
• Knowledge about internal/external regulations.
• Good computer knowledge.

Responsibilities

• Ensure compliance with applicable regulations and bank policies.
• Process cash and transfer transactions and clearing of instruments.
• Handle cheque processing, demand drafts, pay orders and other instruments.
• Process requests for new account opening and transaction updates.
• Respond to customer service inquiries including balances, statements and fees/charges.
• Address customer queries and grievances within defined timelines and escalate when required.

Skills

Interpersonal skills

Communication skills

Relationship building

Education

Graduate preferably Banking/Commerce

Job description

Officer, Customer Service Officer, Consumer Banking Group### Officer, Customer Service Officer, Consumer Banking GroupApply: Gobichettipalayam: Full time: Posted Today: End Date: December 12, 2026 (29 days left to apply): WD90647**Business Function**As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.**Responsibilities*** Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions* Process cash transactions, transfer transactions and clearing of instruments* Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits* Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard* Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.* Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities**Requirements*** 2-4 years Banking Experience* Graduate preferably Banking/Commerce* Excellent interpersonal and communication skills* Ability to build strong relationships with clients.* Responsible* Ability to meet deadlines.* Knowledge about internal/external regulations.* Good Computer Knowledge**Apply Now*** We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.**Location:**Gobichettipalayam**Job:**Operations**Schedule:**Regular**Employee Status:**Full time