Officer, Branch Relationship Manager, Consumer Banking Group

DBS Bank Ltd; Chennai District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

DBS Bank Ltd in Velachery, Chennai, seeks an experienced Relationship Manager to join our Consumer Banking team. You will acquire and upgrade quality clients to the Treasures segment and deepen wallet share by managing AUM.

You will ensure product knowledge, resolve queries, coordinate with branches and product teams, and uphold DBS service standards while maintaining strict AML/KYC compliance.

Qualifications

• Minimum 5 years of experience in a reputed bank.
• In-depth knowledge of local market and competition.
• AMFI / IRDAI / FEDAI certified candidates with BCSBI certification would be an added advantage

Responsibilities

• Acquire and upgrade quality clients to Treasures segment.
• Engage with existing customers to deepen wallet share and growth of AUM.
• Ensure activation of e-Channels (I-Banking / M-Banking / Online MF / Debit Card) and Savings Book growth.
• Ensure compliance with DBS sales process, timely risk reviews and due diligence while on-boarding.
• Establish DBS as a primary banker for clients and as a prominent banking provider in India.

Skills

Relationship management

Sales orientation

Customer service

Banking product knowledge

Education

Graduate (10+2+3)

AMFI/IRDAI/FEDAI/BCSBI certification (advantage)

Job description

Business FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions across ~500 branches in the country. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits (incl. structured solutions for NRI), investments, insurance, mortgages, credit cards and personal loans to help our customers realise their dreams and aspirations at every life stage.Job Purpose

Key Accountabilities

• Acquire and upgrade quality clients in the branch location areas to Treasures segment.
• Engage with existing customers to deepen the wallet share through retention and growth of AUM.
• Accountable for achieving monthly & annual volume and revenue objective, as agreed.
• Ensure activation of e-Channels (I-Banking / M-Banking/ Online MF/Debit Card) and Savings Book growth
• Ensure proper implementation & execution of product strategies through effective relationship management.
• Develop the client trust and loyalty for entrenched relationship with DBS through lifestyle and beyond banking propositions
• Ensure optimum product mix and new- to- product clients aimed at customer level profitability and enhancing client coverage.
• Drive and deliver exemplary customer service in the local market and uphold DBS service standards.
• Ensure internal and regulatory compliance through strict adherence to DBS sales process, timely risk reviews and exercising due diligence while on-boarding.
• Ensure exemplary service delivery of these clients by building appropriate workflows and processes incl. doorstep banking etc.

Job Duties & responsibilities

• Establish, manage and grow the AUM of mapped Client segment by acquiring and nurturing the client having AUM => INR 1 M
• Ensure complete knowledge of all products & services through continuous skill and knowledge improvement.
• Resolve customer queries and complaints within the agreed TAT as per the DBS customer service policy.
• Coordinate and work closely with CBG colleagues, Service teams, Product specialist to ensure that team objectives are met through an environment that nurtures harmony and collaboration through teamwork
• Work closely with the Line Manager and City / Cluster Head to ensure achievement of common team and Branch objectives.
• Ensure internal and regulatory compliance and address operational risks if any, e.g. Health & Safety standards, security of premises, AML / KYC and ongoing risk reviews.
• To exercise appropriate due diligence while on-boarding and engaging with clients.
• Establish DBS as a primary banker for clients and as a prominent banking provider in India.

Required Experience

• Minimum 5 years of experience in in a reputed bank and proficient in banking products.
• In-depth knowledge of local market and competition.
• AMFI / IRDAI / FEDAI certified candidates with BCSBI certification would be an added advantage

Education / Preferred Qualifications

• Graduate(10+2+3).

Location:

Velachery

Job:

Relationship Management

Schedule:

Regular

Employee Status:

Full time