Senior Officer, Branch Operations & Service Head, Consumer Banking Group

DBS Bank; Bangalore Rural; On-site; INR 600,000 - 1,200,000; Full time

Job summary

DBS Bank in Bengaluru Main is seeking an Operations professional to manage and control all branch operational functions, ensuring zero errors and high-quality service.

The role requires 4–6 years in general branch banking operations with at least 2 years in supervisory capacity; graduation in any discipline; knowledge of regulatory/compliance aspects; strong interpersonal, leadership, and analytical skills; and proficiency in computer systems.

Qualifications

• 4–6 years in General Branch Banking Operations.
• At least 2 years in a supervisory capacity.
• Graduation in any discipline; MBA optional.
• Knowledge of regulatory/compliance aspects relating to banking operations.
• Strong interpersonal and communication skills to build customer relations.
• Leadership and management capabilities.

Responsibilities

• Manage & control all operational functions of the branch with zero errors.
• Ensure coordination with centralized operations teams to maintain high quality service and satisfaction.
• Ensure timely receipt and submission of regulatory and other reports by the Branch.
• Participate in process improvement exercises within branch/cluster.
• Identify productivity enhancement and cost reduction opportunities.
• Initiate team meetings internally within Ops and with business teams; circulate minutes.

Skills

Branch banking operations

Supervisory experience

Leadership

Interpersonal & communication skills

Analytical skills

Regulatory & compliance knowledge

Computer literacy / banking software

Education

Graduation in any discipline

Banking/ Finance / Law or MBA

Tools

Banking software

Job description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.

Responsibilities

• Manage & control all operational functions of the branch with zero errors.
• Ensure adequate coordination with centralized operations teams to maintain high quality service and internal and external customer satisfaction.
• Ensure timely receipt and submission of regulatory and other reports by the Branch.
• Participate in process improvement exercises within branch/cluster.
• Identify areas where productivity enhancement and cost reduction initiatives can be introduced.
• Initiate team meetings internally within Ops as well as with business teams of the branch and circulate minutes to all stake holders at regular intervals.
• Any other job duty and responsibility assigned to you by branch Head from time to time or on adhoc basis.

Requirements

• Minimum 4 to 6 years’ experience in General Branch Banking Operations out which at least 2 years in a supervisory or managerial capacity.
• The incumbent should hold a degree of graduation in any discipline. Additional qualifications in Banking/ Finance / Law or MBA would be an added advantage.
• Knowledge of all aspects of branch banking and Operations. Good understanding and working experience of regulatory and compliance aspects relating to this.
• Good interpersonal and communication skills to build & enhance customer relation and co-ordination with RMs & Centralized operations.
• Leadership & management skills.
• Sound knowledge of computer systems, ability to understand and work on different software packages for delivery of various banking products and services.
• Analytical skills.

Location

Bengaluru Main

Job

Operations

Schedule

Regular

Employee Status

Full time