Office Support Executive

United Knowledge Education Consultants; Bengaluru; On-site; INR 250,000 - 450,000; Full time

Job summary

United Knowledge Education Consultants Bengaluru seeks an Office Support Executive to balance administrative tasks with outbound calling and lead management within the Global Support Centre. You will handle front desk duties, scheduling, document handling, and CRM updates to support campus and student outreach.

The role emphasizes timely communication in English and local language, strong organizational skills, and proactive problem solving.

Qualifications

• Graduation required.
• 2–4 years of experience in a BPO/Call Centre is advantageous.
• Experience in outbound calling and lead management.
• Proficiency with MS Office and CRM software preferred.

Responsibilities

• Administrative tasks and reporting support (50%).
• Front desk management and handling calls.
• Coordinate and confirm appointments and meetings.
• Visitor management and mail/document handling.
• Manage office supplies and filing tasks.
• Organize university exhibitions and events.
• Outbound calling (~90 calls daily) using CRM.
• Update lead statuses accurately in the CRM.

Skills

English communication

Local language proficiency

Multitasking

Proactive mindset

Problem solving

Education

Graduate

Tools

MS Office

CRM software

Calling platforms

Job description

Job Summary

The Office Support Executive will balance administrative responsibilities with outbound calling and lead management tasks to support the Global Support Centre's objectives. This role involves front desk management, administrative support, and lead generation through effective use of the system.

This role is integral to ensuring seamless administrative operations and contributing to the Global Support Centre's success through efficient lead management and customer engagement.

Key Responsibilities

• Administrative (50%): Reporting and Assistance: Assist with administrative tasks and provide timely updates.
• Administrative (50%): Front Desk Management: Answer and forward front desk-related phone calls to respective departments.
• Administrative (50%): Appointment Scheduling: Coordinate and confirm appointments, meetings, and events.
• Administrative (50%): Visitor Management: Greet and assist visitors professionally and courteously.
• Administrative (50%): Mail and Document Handling: Handle inquiries, sort mail, and manage copying, scanning, and filing tasks.
• Administrative (50%): Office Supplies Management: Monitor stock levels and place orders for replacements.
• Administrative (50%): Event Support: Assist in organizing university exhibitions, SI-Global events, and seminars.
• Global Support Centre (50%): Outbound Calling: Make ~90 outbound calls daily on the allocated database using CRM.
• Global Support Centre (50%): CRM Updates: Accurately and promptly update lead statuses in the CRM system.
• Global Support Centre (50%): Follow-ups: Use multi-channel communication (calls, emails, WhatsApp) to follow up with students.
• Global Support Centre (50%): Priority Leads: Ensure prompt calling for priority leads as shared by the Regional Manager.
• Global Support Centre (50%): Reporting: Provide regular updates on lead statuses to GSC Managers.
• Global Support Centre (50%): Lead Generation: Maximize lead generation from the database while adhering to lead transfer processes.
• Global Support Centre (50%): Product Knowledge: Stay informed about the organization's offerings, destinations, and services.

About the Candidate

• Communication Skills: Proficient in English (verbal and written) and the local language.
• Confidence and Conviction: Self-assured with the ability to persuade and influence.
• Organizational Skills: Strong multitasking and organizational abilities.
• Mindset: Proactive with a focus on quality and thoroughness.
• Problem-Solving: Effective probing and critical thinking capabilities.

Key Requirements

• Qualification: Must be a Graduate
• Experience: 2-4 years of experience in a BPO/Call Centre or similar environment is an advantage.
• Experience: Experience in outbound calling and lead management.
• Technical Skills: Proficiency in MS Office applications.
• Technical Skills: Familiarity with CRM software and calling platforms is a plus.
• Work Environment: Flexibility to work shifts within a window of 9:00 AM to 7:00 PM

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.