Office & Client Coordinator

Msme Strategy; New Delhi; On-site; INR 300,000 - 420,000; Full time

Job summary

MSME Strategy Consultants seeks a confident and organized Office & Client Coordinator with at least 1 year of experience to join our Delhi office. You will manage internal coordination and external client communications, schedule meetings, maintain CRM records, and ensure timely updates and follow-ups.

Excellent spoken and written English, a professional demeanor, and the ability to handle multiple tasks calmly are essential.

Qualifications

• Minimum 1 year of experience in office coordination, client coordination, administration, or a related role.
• Excellent spoken and written English communication is mandatory.
• Proficient with MS Office and Google Workspace.
• Basic understanding of CRM tools and maintaining client data.
• Strong follow-up, coordination, time-management, and documentation skills.
• Professional email-writing ability and confidence in handling client calls.

Responsibilities

• Act as a point of contact between MSME Strategy Consultants and external clients.
• Communicate professionally with clients through calls, emails, WhatsApp, and virtual or in-person meetings.
• Understand basic client requirements and coordinate with the concerned internal team for updates and deliverables.
• Schedule client meetings, calls, and follow-ups; send meeting reminders and maintain calendars.
• Prepare professional emails, meeting notes, follow-up messages, and basic client-facing documents.
• Track open client requests, tasks, project updates, and deadlines; follow up internally to ensure timely closure.
• Maintain accurate client data, communication history, lead status, and meeting details in CRM, Excel, or Google Sheets.
• Coordinate internally with employees, consultants, and management for client-related work.
• Prepare daily and weekly coordination reports, pending-task lists, and client status updates.
• Support client onboarding by collecting required information, organizing documents, and scheduling initial discussions.
• Handle client queries politely, elevate concerns to the relevant team, and ensure timely response.
• Maintain proper documentation of client proposals, agreements, reports, and correspondence.

Skills

Office coordination

Client coordination

English communication

CRM familiarity

Time management

Documentation

Email writing

Education

Graduate

Tools

MS Excel

MS Word

PowerPoint

Google Sheets

CRM tools

Job description

• Gender: Male and female candidates can apply
• Preference: Candidates living near Netaji Subhash Place or nearby areas will be preferred.

Role Overview

• MSME Strategy Consultants is looking for a confident and well-organized Office & Client Coordinator with at least 1 year of experience.
• The candidate will manage internal office coordination as well as communication and follow-up with external clients.
• This is an important client-facing role.
• The selected candidate should have excellent spoken and written English, a professional attitude, and the ability to ensure that client requirements, meetings, updates, and internal follow-ups are handled smoothly.
• Client coordinators commonly act as a key point of contact, schedule meetings, track client requests and deliverables, maintain CRM records, and coordinate between clients and internal teams.

Key Responsibilities

• Act as a point of contact between MSME Strategy Consultants and external clients.
• Communicate professionally with clients through calls, emails, WhatsApp, and virtual or in-person meetings.
• Understand basic client requirements and coordinate with the concerned internal team for updates and deliverables.
• Schedule client meetings, calls, and follow-ups; send meeting reminders and maintain calendars.
• Prepare professional emails, meeting notes, follow-up messages, and basic client-facing documents.
• Track open client requests, tasks, project updates, and deadlines; follow up internally to ensure timely closure.
• Maintain accurate client data, communication history, lead status, and meeting details in CRM, Excel, or Google Sheets.
• Coordinate internally with employees, consultants, and management for client-related work.
• Prepare daily and weekly coordination reports, pending-task lists, and client status updates.
• Support client onboarding by collecting required information, organizing documents, and scheduling initial discussions.
• Handle client queries politely, elevate concerns to the relevant team, and ensure timely response.
• Maintain proper documentation of client proposals, agreements, reports, and correspondence.

Required Skills

• Minimum 1 year of experience in office coordination, client coordination, customer support, administration, sales coordination, or a similar role.
• Excellent verbal and written English communication skills are mandatory.
• Good computer knowledge, including MS Excel, MS Word, PowerPoint, email, Google Sheets, and Google Drive.
• Basic understanding of CRM tools and maintaining client data.
• Strong follow-up, coordination, time-management, and documentation skills.
• Professional email-writing ability and confidence in handling client calls.
• Ability to work calmly under deadlines and manage multiple tasks at the same time.
• Presentable, responsible, organized, and solution-oriented personality.

Who Can Apply

• Graduates or candidates with relevant work experience.
• Candidates with 1 year of experience in client servicing, client coordination, office coordination, sales coordination, customer support, or administration.
• Male and female candidates are welcome.
• Candidates must be available for full-time work from the Netaji Subhash Place office.