Ocean Dispute Resolution Specialist

APM Terminals; Tamil Nadu; On-site; INR 450,000 - 750,000; Full time

Benefits offered by this job

Impact on global ops

Growth opportunities

Innovation culture

Global exposure

Job summary

Maersk is hiring a Customer Experience professional in Tamil Nadu to manage disputes and improve service quality. The role requires 3–4 years of relevant experience and a general graduate degree. Night shifts and work-from-office setup are expected.

Join a global leader in integrated logistics that values diversity, continuous learning, and operational excellence across its 130 countries of operations.

Qualifications

• Prior experience in Customer Experience with hands-on exposure to customer disputes.
• 3–4 years of relevant experience.
• Any graduate.

Skills

Customer experience

Night shift flexibility

Education

Bachelor's degree

Job description

Manages processes as per global Disputes SOP. Helps team buildefficiency by sharing knowledge, best practices and eliminating wastesteps in the process.At Maersk , we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence.We believe in the power of diversity, collaboration, and continuous learning , and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.Language proficiency (for roles involving customer interaction)Prior experience in Customer Experience with hands-on exposure to customer disputes3–4 years of relevant experienceAny graduateShould be flexible for Night Shifts & Work from Office SetupWhat We Offer:Impact : Be part of a team that directly contributes to global operations.Opportunity : Unlock professional and personal growth through diverse career pathways.Innovation : Work with a team that embraces technology and continuous improvement.Global Exposure : Collaborate across geographies and cultures.Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail] .