Ocean Dispute Resolution Specialist

A.P. Moller - Maersk; Chennai District; On-site; INR 350,000 - 650,000; Full time

Benefits offered by this job

Global exposure

Professional growth

Innovation culture

Diversity & collaboration

Job summary

Maersk in Chennai, India seeks a Customer Experience professional to handle disputes and enhance service quality. The role includes night shifts and a work-from-office setup to support global operations and fast-moving logistics processes.

You will engage with customers, resolve disputes, and contribute to continuous improvement initiatives while collaborating with cross-functional teams across geographies.

Qualifications

• Language proficiency for roles involving customer interaction.
• Prior experience in Customer Experience with hands-on exposure to customer disputes.
• 3–4 years of relevant experience.

Skills

Language proficiency

Customer Experience

Education

Any graduate

Job description

Manages processes as per global Disputes SOP. Helps team build
efficiency by sharing knowledge, best practices and eliminating waste
steps in the process.
At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence.
We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.

• Language proficiency (for roles involving customer interaction)
• Prior experience in Customer Experience with hands-on exposure to customer disputes
• 3–4 years of relevant experience
• Any graduate
• Should be flexible for Night Shifts & Work from Office Setup
  

What We Offer:

• Impact: Be part of a team that directly contributes to global operations.
• Opportunity: Unlock professional and personal growth through diverse career pathways.
• Innovation: Work with a team that embraces technology and continuous improvement.
• Global Exposure: Collaborate across geographies and cultures.
  

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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